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Description

I offer virtual assistance and customer support services for businesses, in French, Portuguese, and Spanish.

I can help you with:

Managing your customer emails and chats

Organizing your daily tasks and schedule

Conducting online research and preparing reports

Efficiently entering and organizing your data.

Organized, responsive, and attentive to client needs, I provide clear and efficient service, tailored to your professional requirements. Available immediately for remote assignments.

Languages

French
Native or bilingual
Portuguese
Native or bilingual
English
Conversational
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Burger one
Service and Management
RESTAURANTS AND FOOD SERVICE
May 2023 - January 2024 (8 months)
Lisbonne, Portugal
Welcoming and serving customers in a dynamic environment, ensuring speed and quality.
Managing orders, preparing products, and following company standards.
Inventory management, restocking, and stocktaking to ensure product availability.
Strict adherence to food hygiene and safety standards.
Customer Service Order Management Product Preparation Inventory Management Organization and Planning
Pizza Hut
Service and Catering
RESTAURANTS AND FOOD SERVICE
November 2021 - April 2022 (5 months)
Lisbonne, Portugal
Welcoming and serving customers in a high-traffic environment, ensuring speed and courtesy.
Preparation and assembly of products according to company standards.
Customer Service Customer Flow Management Product Preparation Adherence to Standards Speed and Efficiency

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Baccalaureate in Tourism Technician.
Profitecla Professional School
2023
Formation professionnelle en tourisme et service client. Compétences développées : accueil et accompagnement des clients, communication multilingue (FR/PT/ES), organisation et planification, gestion des réservations et informations. Préparation à travailler efficacement dans un environnement dynamique et orienté client.
Negotiator / Salesperson
PNBS
2026
Prospection et gestion de clients, en assurant une communication claire et efficace. Négociation de conditions commerciales et suivi des commandes. Développement de relations durables avec les clients et compréhension de leurs besoins.

Translator

Dylan Monteiro Fortes

Virtual Assistant & Multilingual Customer Support

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