Freelancer profile translated to English.

Description

I transform your client projects into seamless experiences, from A to Z.

With over 6 years of experience in Customer Success in demanding B2B environments, I support companies that want to structure their customer relationships, reduce churn, and make customer satisfaction a real growth lever.

What I do specifically:

— Structuring and implementing client processes

— Satisfaction monitoring (NPS, CSAT)

— End-to-end client onboarding and follow-up

— Project management and internal coordination

— Anticipating problems before they arise

What sets me apart:

I don't solve problems — I anticipate them. My approach is methodical, results-oriented, and always human-centered.

Available for one-time or recurring missions, remotely or in French-speaking Switzerland.

🌍 French | English | German

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
German
Native or bilingual
Swiss German
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

SunStyle
Manager of Customer Success
CIVIL ENGINEERING
January 2026 - Today (7 months)
Bolligen, BE, Switzerland
As Manager of Customer Success, I drive strategy and operations to maximize client satisfaction, retention, and overall performance.

I lead and develop the Customer Success team, implement efficient and scalable processes, and ensure precise performance monitoring through data analysis. I work cross-functionally with Sales, Product, Marketing, and Technical teams to guarantee a seamless customer experience, from pre-sales to post-sales.

My role also includes managing pre- and post-sales operations, customer support, supply chain optimization, structuring internal processes, and participating in strategic decisions and company growth projects.
Leadership and Team Management Communication Onboarding Operational Strategy
SunStyle
Customer Success Specialist
CIVIL ENGINEERING
November 2024 - December 2025 (1 year and 1 month)
Bolligen, Switzerland
The main objective of the Order Processing Technician position is to ensure accurate and efficient processing of customer orders to achieve the highest level of customer satisfaction and operational fluidity.

Tasks:
1. Offer preparation
2. Order confirmations
3. Invoicing
4. Technical specifications
5. Customer communication
6. Internal coordination
7. CRM / ERP
8. Sales
9. Distribution logistics
10. Continuous improvement
11. Cross-functional work
Armée Suisse
Deputy Company Commander - Military Police Grenadier
DEFENSE AND MILITARY
January 2025 - Today (1 year and 7 months)
Bern, Switzerland
In charge of second command of the company regarding personnel, training, logistics, and leadership with the rank of First Lieutenant.
HR Management Leadership Decision Making Stress Management