Dyhia Bouamrane

Quality audit & customer journey diagnosis. Creation / updating of procedures (reception, housekeeping, standards). Management of customer reviews (Booking, Google, TripAdvisor). Reception support and assistance during peak periods. Hotel community management. Organizational advice for tourist accommodations.

Welcoming guests, managing arrivals and departures (check-in / check-out). Processing reservations and specific requests. Closing daily operations and issuing reports. Managing the hotel's social media: content creation, regular posting, highlighting offers and the establishment's news. Contribution to the digital image and online community engagement. Online reputation management: personalized responses to customer reviews (Google, Booking, TripAdvisor), contribution to improving satisfaction and the establishment's image.

Welcoming night guests and handling their specific requests. Performing check-in / check-out operations. Monitoring stocks and supplies during off-peak hours. Preparing the cash journal and end-of-shift reports.