Dustin Maurice Riepl

• Service Now Catalog Items developed by Kyndryl as a service provider must be tested before integration into Lufthansa Service Now and approved by the PO (Item Owner).

• Coordination between service provider and POs

Founding & Management of a company

o Successful establishment of a remote work model

o Digital accounting

o Design of internal processes according to ITIL v4 (where sensible)

o Hiring own employees

o Creation of onboarding and offboarding processes

o Process documentation in Confluence

o People management

o Digital employee payroll

o Commissioning of own IP telephony system (sipgate)

o Commissioning, administration, and organization of Google G Suite

o Migration from Google G Suite to M365

o Commissioning, administration, and organization of own M365 tenant (M365 E3) according to Microsoft Tier Model

o Creation and management of GPOs in M365

o Authorization management with Azure AD

o Creation of an internal work structure with Microsoft Teams

o Commissioning & administration of a time tracking system (clockodo)

o Procurement & setup of internal hardware laptops, desktops, peripherals, IP phones, etc.

o Microsoft Endpoint Manager (formerly Intune)

o Procurement & setup of an antivirus solution for own clients (Avira Antivir)

o Design, production, and commissioning of own company presence, corporate identity & corporate design with an external service provider

o Design, production & publication of advertising measures with an external service provider

o Commissioning of an internal password vault

Demand Management, Kyndryl IBM Cloud Services

- Service Now Catalog Items developed by Kyndryl as a service provider must be tested before integration into Lufthansa Service Now and approved by the PO (Item Owner).

- Coordination between service provider and POs

- Execution of functional testing

- Review of demands and comparison with their implementation in a test environment. If discrepancies occur, repeat this step multiple times.

- Obtain PO approval

- Deployment to production environment

- Overview of all ongoing demands for the POs

- Support for POs in obtaining the status of demands or creating new demands

- Developer, Creation of Item Price Definitions in Service Now

- Creation of Item Price Definitions in an Item Price Engine developed by Deloitte for IT infrastructure provided by a third party (Cloud & Data Center Hosted). The primary goal is to provide controlling with more overview and comparability between what was ordered, what was delivered, and what was actually billed. The second goal is to provide internal users with transparent prices for orderable IT infrastructure, depending on their configuration.

The third goal is to give cost center managers more control, as based on the user's selection and corresponding cost framework, more financial approvals may be required.

- Creation of Epics & Stories

- Creation of Update Sets in a Dev environment

- Testing of Update Sets in a Test environment and acceptance by the Item or Product Owner

- Deployment to production environment after approval