About Duplex
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Experience
- SNCF - e.SNCF SolutionsIT Support Knowledge ManagerTRANSPORTATIONJanuary 2026 - May 2026 (4 months)Lyon, France• Manage the governance and design of IT support knowledge• Ensure cross-functional coordination between providers, L1/L2 support teams, and technical referents• Improve the consistency of support quality and performance (processes, documentation, quality control).• Contribute to the structuring and industrialization of the Confluence knowledge base
- SNCF - GeodisSaaS Solutions Migration Project ManagerTRANSPORTATIONDecember 2023 - October 2025 (1 year and 10 months)Paris, France• Manage the migration of Citrix Workspace infrastructures and business applications to branches• Orchestrate collaboration between L2 support teams and service providers• Write Proofs of Concept (POCs) and test cases, execute functional and technical tests• Ensure weekly reporting: tracking milestones, deliverables, indicators, and action plans
- RENAULT | Alpine carsInfrastructure ManagerAUTOMOBILEOctober 2022 - November 2023 (1 year and 1 month)Paris, France• Audit a park of +1000 workstations and define a segmented architecture (industrial workstations/dedicated VMs)• Manage business projects and continuous SaaS solution migrations• Ensure coordination of support activities in RUN mode• Write operational documentation and transfer to production teams• Maintain the structure of IT documentation and reporting
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Education
- DevOps Consultant TrainingEdugroupe2022Formation Consultant Devops
- Master 2, Computer ScienceFEDE2019Master 2, informatique