Freelancer profile translated to English.
Back to original languageAbout Dulcie
Product Manager, I support companies (mid-sized, large groups, eco-organizations, public actors) in the development of useful, sustainable, and user-centered digital products.
My expertise focuses on two types of products:
- Business SaaS tools (especially CRM like Salesforce or Dynamics), designed to improve customer relations, sales performance, or activity management.
- E-commerce or service platforms, with particular attention to user experience and impact issues (eco-design, accessibility, transparency of journeys).
In each mission, I strive to link business needs, technical constraints, and the expectations of end-users. I like to structure a clear product vision, prioritize efforts where they have the most value, and unite teams around a concrete and evolving roadmap.
I systematically integrate an CSR dimension into my product approach: whether through the selection of indicators, functional sobriety, or the alignment of business objectives with the organization's societal commitments.
English
Fluent
Spanish
Conversational
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- EcomaisonProduct Manager ConsultantENVIRONMENTALFebruary 2024 - Today (2 years and 4 months)Paris, FranceManagement of the CRM product (Salesforce) serving internal teams (support, customer relations, sales).- Framing and deployment of business processes on Service Cloud and Marketing Cloud- Management of a team with 3 developers and a junior PO- Implementation of multi-channel and automated campaigns (email, mail, reminders)- Structuring of the data model- Monitoring of incidents and flows with other IS- Continuous improvement and support / training of users- Integration of an impact-oriented approach: simplification of journeys, user engagement, functional sobriety
- Schneider ElectricProduct Manager Consultant – Generative AI ToolENERGY AND UTILITIESFebruary 2024 - June 2024 (5 months)International deployment of a Gen AI tool (Copilot)- Change management: design of an online training course and live demos, animation of training sessions, monitoring of adoption KPIs- Alignment of user needs and functionalities: coordination between end-users and Product Owners to ensure the relevance of functionalities with regard to business expectations (sales forces)- International deployment: project management between central teams and local relays to ensure effective training of sales forces and optimal adoption of the tool- Results: 10k users (17 countries), customer satisfaction = 10/10, product appreciation after launch = 4.7/5
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Education
- Master 2 Grande École, spécialisation en Consulting et Conduite du changementAudencia Business School2017- Consulting: Conduite du changement et comportement organisationnel, Commerce et management international, Management des systèmes d’information, Management de projet, Management stratégique - Tronc commun: Éthique organisationnelle, Stratégie, Marketing, Négociation
- Web application designer developerLe Wagon2023- Apprentissage des langages Ruby, JavaScript, HTML, CSS - Développement d’un MVP de marketplace - Développement d’une application mobile connectée à l’IA générative (OpenAI)
Certifications
- Concepteur développeur d’applications webLe Wagon2023