Freelancer profile translated to English.
Back to original languageAbout Duc
Experienced Atlassian Consultant with expertise in implementation, configuration, and optimization of Jira, Confluence, and Bitbucket. Develops customized solutions to increase team productivity. Proficient in user training and support, as well as continuous process improvement to maximize business value.
German
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- freiberuflichITSM Development & AdministrationTELECOMMUNICATIONSJanuary 2026 - Today (7 months)Role: Atlassian/Jira ProfessionalTasks:
- Development of Jira Service Management System
- Implementation of Assets in business processes
- Automation / Optimization of processes
Technologies Used:Jira Datacenter/Cloud, Confluence Datacenter/Cloud, Jira ServiceManagement, Assets, Scriptrunner, Automations, Big Picture, Power Scripts,Refined for JSM, SAML SSO, JSU - FreiberuflichSupport/Development ITSM PlatformMECHANICAL ENGINEERINGAugust 2025 - December 2025 (4 months)Role: Atlassian Consultant / DeveloperTasks:
- Monitoring and further development of ITSM processes
- Development, consulting, and evaluation of Atlassian solutions
- Configuration & Consulting of Jira Service Management
Technologies Used:Jira Cloud, Confluence Cloud, Jira Service Management, Assets, Scriptrunner,Automations - freiberuflichDevelopment of Ticket and Reporting System in JiraPUBLIC SECTORJuly 2025 - December 2025 (5 months)Role: Atlassian Release EngineerTasks:
- Monitoring and further development of the release process in Jira
- Development, consulting, and evaluation of Atlassian solutions
- Consulting in agile project management
Technologies Used:Jira Software DC, Confluence DC, Jira Service Management, Assets, Gitlab,Scriptrunner, Automations, IntelliJ
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Education
- Specialist in System IntegrationSALO Holding AG2014Fachinformatiker Systemintegration
Certifications
- ITIL V4 FoundationNew Horizons2019