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Dounya C.DC

Dounya C.

Account Management, Customer Success Management

€450/day
Paris, FR
8-15 years

Average response time: 1 hour

About Dounya

Multilingual global citizen who has lived in over 12 different countries and brings 8+ years of international experience in Account Management in SaaS and Talent Acquisition. Dynamic and result-oriented with a passion for relationship and partnership building, I believe in using a consultative approach to satisfy client needs while keeping an attentive eye out for potential scaling opportunities.

  • English

    Native or bilingual

  • French

    Native or bilingual

  • Arabic

    Fluent

  • Spanish

    Fluent

  • Dutch

    Basic

  • Swedish

    Conversational

Remote only
Primarily works remotely

Experience

  • Triplebyte
    Entreprise & Mid-Market Account Manager
    TECH
    February 2020 - February 2023 (3 years)
    San Francisco, CA, USA
    • Manage and build long term relationships from onboarding to renewal
    • Onboard, monitor engagement, provide insights on performance and act as POC between client and internal teams to tailor solutions and optimize customer experience
    • Lead negotiations of complex renewals deals for large accounts ($400k+)
    • Exceeded quarterly individual goals consistently (by 20% to up to 110%) through upselling
    • Consistently negotiated renewals for churned accounts and developed new Account Manager playbooks
    Customer Journey Customer Loyalty/ Retention Negotiation Business development Business analysis Data visualization
  • ZoomSystems
    Account Manager
    TECH
    September 2018 - January 2020 (1 year and 5 months)
    San Francisco, CA, USA
    • Oversaw a portfolio of 5 accounts (Benefit, BestBuy, Stance, Skyroam, Simply), managed their overall commercial relationship and executed the logistical strategy to increase revenue and optimize store performance - successfully launched a network of 236 stores and scaled to Canada and Europe.

    • Provided weekly & monthly sales reporting, inventory and demographic analysis, for data driven recommendations resulting in an increase of sales by over 20% of top selling SKUs and almost 40% savings in shipping costs.

    • Acted as the main POC and worked closely with clients to understand their roadmap and industry challenges in order to provide them with the right solutions. This drove retention and upselling of the right technologies (SaaS and Hardware).
  • PARC - Connecting Worlds to Light the Future
    Co-Founder of PARC
    ENVIRONMENTAL
    July 2018 - June 2019 (11 months)
    San Francisco Bay Area, CA, USA
    PARC is a social business that drives change in developing economies. Our mission is to solve two problems with one simple solution: we bring affordable electricity and purpose to South African townships in exchange for live, authentic and tangible content to the companies providing us with CSR budgets.
Check out Dounya's experience

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Education

  • MIB, International Business
    Hult International Business School
    2018
    MIB, International Business
  • Bachelor of Science in Applied Economics
    Solvay Brussels School
    2014
    Bachelor of Applied Science - BASc, Economics

Skill set (15)

account management
Business development
CRM
Salesforce
Business analysis
Training
Customer Journey
Data visualization
Data analysis
Consulting
Strategic planning
Business plan
Pricing strategy
Customer Loyalty/ Retention
Negotiation

Categories