Freelancer profile translated to English.
Back to original languageAbout Dounia
Business analyst for 7 years and PSOP1 certified. I am rigorous, autonomous, enthusiastic, involved, and very dynamic. I also learn new skills quite quickly and can therefore support you as a Business Analyst throughout all project phases.
French
Native or bilingual
Arabic
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Total energie TGITSProxy Product OwnerENERGY AND UTILITIESFebruary 2023 - Today (3 years and 6 months)Paris, FranceProxy Product Owner, Total EnergiesProject and Context: Maintenance and evolution of the TE WATNETX Intranet on DrupalDevelopment Cycles: AMSTeam: Team of developers (between France and Morocco), BA, QA, architects, UX/UI Designers under the direction of TE Communication.Technical environment and tools: Drupal, JIRA, Confluence, Mural, Figma.
Roles and activities:
- User needs analysis:- Participate in collecting and maturing the needs of TE users and contributors.
- Respond to requests and demands from TE contributors.
- Design innovative solutions in collaboration with UX/UI designers, particularly through functional mockups on Figma.
- Product Backlog Management:- Update, order Product Backlog items, and define priorities in agreement with the Product Owner.
- Specify the project for the development team by writing a front-end and back-end product backlog.
- Agile Methodologies Facilitation:- Facilitate and contribute to Agile rituals (Daily, Retrospective, Review, and Sprint Planning).
- Deliverable validation and quality:- Validate deliverables (US and functional specs) to ensure their compliance with technical and functional requirements.
- Participate in the testing of tickets delivered in the testing environments.
Results achieved:
- Clarity and prioritization of needs:Transformation of user needs into a structured and prioritized backlog, facilitating the development team's work (Validation of ~20 US).Full adoption of the new intranet by end-users in just two months.Compliance of deliverables:Significant reduction in the production anomaly rate thanks to the implementation of rigorous and effective acceptance tests. - TotalEnergies SE - 2Senior Business Analyst LeadENERGY AND UTILITIESMarch 2022 - February 2023 (11 months)Paris, France
Roles and activities:
- Facilitation and management of business needs:- Facilitate Refinement workshops.
- Transform requirements into impactful user stories - Writing in English on JIRA.
- Define the DoR (Definition of Ready) and DoD (Definition of Done) for user stories with the development, architecture, testing, and UX/UI teams.
- Functional documentation:- Write product functional specifications in English on Confluence.
- Develop practical guides, such as a migration manual and a support guide for using the new intranet (English and French versions on PPT and Confluence).
- Supervision and training:- Train and support users during presentation sessions in English on the new intranet and on contribution via Drupal.
- Supervise a team to optimize the production of user support documents.
- Contribution to Agile methodologies:- Active participation in all agile ceremonies (Daily Scrum, Sprint Planning, Retrospective, and Demo).
- Deliverable quality and compliance:- Ensure the quality of deliverables by verifying their compliance with functional and technical needs.
Results achieved:
- Clarity and prioritization of needs:Detailed US aligned with business requirements (Writing ~50 US).- User skill development:- Satisfaction rate close to 90% recorded after the new intranet presentation sessions.
- Reduction in support requests by 20% thanks to support documents for connection and usage.
- Agence de services et de paiementSenior Business Analyst Team LeadPUBLIC SECTORFebruary 2020 - February 2022 (2 years)Nantes, FranceTeam Lead (team of 10 people):- Lead the team with leadership,- Facilitate DSTUMs (Team involvement, challenge, capitalization, etc.),- Identify project risks, report them, and propose actions,- Participate in client committees (Testing and Production),- Define priorities and assign them to team members,- Produce and analyze KPI files. Functional referent for two business areas:- Preparation and facilitation of requirements gathering workshops,- Writing detailed functional specifications,- Participation in CTFs and writing minutes,- Production of quotes,- Monitoring of functional testing,- Support for development and qualification teams.
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Education
- Dual degree, IT Security and TechnologiesINSA Centre Val de Loire2015Double diplôme, Sécurité et Technologies informatiques
- State Engineer, Telecommunications and Information TechnologyNational Institute of Posts and Telecommunications2014Ingénieure d'État, Télécommunications et Technologies de l'information