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Dounia KenanaDK

Dounia Kenana

Customer service / Tech support / AFTER-SALES SERVICE

€125/day
Paris, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Dounia

Experienced professional in after-sales service, I have solid expertise in customer relationship management, complaint handling, and order tracking. Used to working in demanding environments, I know how to ensure efficient, responsive, and satisfaction-oriented customer service.
I am proficient in several tools dedicated to after-sales service and e-commerce, including Shopify, Gorgias, Tidio, Hostinger, and Shopify Box, which allows me to manage customer tickets, multi-channel support (email, chat, social media), and optimize support processes.
Organized, rigorous, and with excellent communication skills, I quickly adapt to tools and procedures, while ensuring a quality customer experience.
  • French

    Native or bilingual

  • German

    Basic

  • English

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Alfacom-Agency
    After-sales service agent
    E-COMMERCE
    July 2025 - Today (11 months)
    Handling complaints by email
    Responding to order tracking emails
    Following up on Shopify orders
    Taking phone calls,
    Shopify AFTER-SALES SERVICE management Call management Email management Customer complaint management
  • Eni station
    Administrative assistant
    April 2025 - December 2025 (8 months)
    Mulhouse, France
    Entering invoices
    Managing mandates
    Commercial management
    Banking management
    Inventory management
    Customer and supplier relations,
    Administrative management Office automation Data entry of quotes and invoices Order management
  • Taxis driver
    Commercial prospecting
    TRANSPORTATION
    September 2024 - September 2024
    Paris, France
    Introducing myself to hotels in Paris and offering them a partnership offer for transportation by presenting the company and all the benefits they can receive by signing a contract with taxis driver.
    B2B prospecting Customer relations Sales representative

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Education

  • BTS in Operational Commercial Management
    ESGM
    2024
    Management

Skill set

Categories

  • Other