Freelancer profile translated to English.

Description

Experienced professional in after-sales service, I have solid expertise in customer relationship management, complaint handling, and order tracking. Used to working in demanding environments, I know how to ensure efficient, responsive, and satisfaction-oriented customer service.

I am proficient in several tools dedicated to after-sales service and e-commerce, including Shopify, Gorgias, Tidio, Hostinger, and Shopify Box, which allows me to manage customer tickets, multi-channel support (email, chat, social media), and optimize support processes.

Organized, rigorous, and with excellent communication skills, I quickly adapt to tools and procedures, while ensuring a quality customer experience.

Industry field of expertise

Languages

French
Native or bilingual
German
Basic
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Alfacom-Agency
After-sales service agent
E-COMMERCE
July 2025 - Today (11 months)
Handling complaints by email
Responding to order tracking emails
Following up on Shopify orders
Taking phone calls,
Shopify AFTER-SALES SERVICE management Call management Email management Customer complaint management
Eni station
Administrative assistant
April 2025 - December 2025 (8 months)
Mulhouse, France
Entering invoices
Managing mandates
Commercial management
Banking management
Inventory management
Customer and supplier relations,
Administrative management Office automation Data entry of quotes and invoices Order management
Taxis driver
Commercial prospecting
TRANSPORTATION
September 2024 - September 2024
Paris, France
Introducing myself to hotels in Paris and offering them a partnership offer for transportation by presenting the company and all the benefits they can receive by signing a contract with taxis driver.
B2B prospecting Customer relations Sales representative