You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
New report
Malt Tech Trends 2026
Dounia K.DK

Dounia K.

After-sales service, customer support, manager

€125/day
Paris, FR
0-2 years
Customer service
Customer support
Gorgias After-sales service
Shopify
Online sales

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Dounia

Experienced professional in after-sales service, I have solid expertise in customer relationship management, complaint handling, and order tracking. Accustomed to working in demanding environments, I know how to ensure efficient, responsive, and satisfaction-oriented customer service.
I master several tools dedicated to after-sales service and e-commerce, including Shopify, Gorgias, Tidio, Hostinger, and Shopify Box, which allows me to manage customer tickets, multichannel support (email, chat, social networks), and the optimization of support processes.
Organized, rigorous, and with excellent communication skills, I quickly adapt to tools and procedures, while ensuring a quality customer experience.
Retail (Small Business)
Digital Business Models
Telecommunications
E-commerce
HR Services

  • French

    Native or bilingual

  • German

    Basic

  • English

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Alfacom Agency
    Head of After-Sales Service
    E-COMMERCE
    May 2026 - Today (3 months)
    • Management of the after-sales service.
    • Handling of complex complaints and customer disputes.
    • Management and validation of refunds.
    • Management of financial top-ups and associated operations.
    • Coordination and follow-up of sensitive cases.
    Customer service Customer relationship management (CRM) Quotes and invoicing Financial management Complaint handling
  • Alfacom-Agency
    After-Sales Service Agent
    E-COMMERCE
    July 2025 - April 2026 (9 months)
    • Management of the after-sales service
    • Handling of emails and customer complaints
    • Order follow-up.
    • Delivery tracking
    • Customer information and assistance
    Shopify After-sales service management Call management Email management Customer complaint management
  • Enilive France
    SALES MANAGER
    April 2025 - December 2025 (8 months)
    Mulhouse, France
    • Sales management
    • Invoice entry
    • Financial management
    • Cashiering
    • Stock management
    • Shelf stocking
    • Delivery reception
    Administrative management Office automation Quote and invoice entry Order management Financial management
Check out Dounia's experience

Recommendations

Be the first to recommend Dounia

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • BTS Operational Commercial Management
    ESGM
    2024
    Management

Certifications

  • Community Manager
    udemy
    2023

Skill set

E-commerce
Customer invoicing
Sales
Customer experience
Order management
Community management
Branding
Administrative assistance
Social media marketing
Cash management
After-sales service
Quotes and invoicing
Telephone prospecting
B2B prospecting
Financial management
Administrative management
Customer relationship management (CRM)
Market research
Communication strategy
Digital communication
Event management
Office automation
Quote and invoice entry
Order management
Customer relations
Sales representative
Microsoft Office
Social networks
Team management
Cashiering
After-sales service management
Call management
Email management
Customer complaint management
Shopify Application

Categories

  • Other