About Dounia
German
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Italian
Conversational
Spanish
Conversational
Experience
- TRADIXENTREPRENEUR – LOGISTICS & TRADEDecember 2008 - January 2017 (8 years and 1 month)
- Managing Director of an international logistics brokerage firm (freight forwarder)
- Setup and management of own (online) shop (product sourcing, shop management, customer service)
- Negotiation and maintenance of international supplier and customer relationships
- Creation and translation of marketing and product texts (DE, FR, EN, AR)
- Organization of shipping and customs processes
- Personnel management
- SATDHFREELANCE BACKOFFICE & VIRTUAL ASSISTANCE & TRANSLATIONAugust 2018 - Today (7 years and 10 months)Casablanca, Morocco
- Email management and correspondence with internal and external contacts
- Data maintenance and updating in CRM and database systems
- Appointment scheduling and calendar management for meetings and events
- Creation and editing of documents, presentations, and reports
- Travel planning and booking, including flights, accommodation, and transport
- Financial management tasks such as invoicing and payment tracking
- Customer support and service via phone, email, and chat
- Social media management and content creation for various platforms
- Web research and information gathering on specific topics or projects
- Translation and localization of texts and documents in various languages
- Project management and support in project implementation
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