Dounia D.

Functional management of an HR, Payroll, and Accounting management platform. Monitoring and coordination with business experts for requirements formalization. Drafting functional specifications and ensuring business/IT alignment.

Complete functional management of a strategic project for digitizing user transport: Functional management of a strategic project for digitizing user transport in France. Drafting functional specifications and user stories (Jira). Rigorous monitoring of front-end and back-end development until validation. Performing functional tests and validating deliverables. Functional Lead: Car rental platform. Coaching and supporting developers and interns in drafting functional requirements and mockups. Supervision of interface design and technical coordination. Innovation Project Manager: Designing automated workflows for e-commerce AI agents (ordering, recommendation). Integrating automated conversations (WhatsApp Business).

Improvement of internal IT processes. Implementation of automated workflows on ServiceNow. Creation of dashboards and contribution to functional documentation.