Freelancer profile translated to English.

Description

Leading a new strategic program or optimizing your customer journey requires the same rigor: clear processes, seamless coordination, and controlled performance indicators (KPIs).

With a degree in Process Engineering and International Business, I support companies (Startups, SMEs, Large Corporations) in two major pillars of their growth:

PROJECT MANAGEMENT & OPS: Framing, deploying, and turning around your complex projects from A to Z. I focus on rigorous planning (MS Project, SAP), cross-functional team coordination, and change management.

CUSTOMER SUCCESS: Structuring your onboarding journeys, managing customer satisfaction (surveys, feedback analysis), and designing your training materials (guides, workbooks) to maximize adoption and reduce churn.

With 7 years of cross-sector experience, I apply excellence standards to each of your operational challenges.

Are you launching a new program, transforming your operational processes, or looking to optimize your customer experience?

Contact me for a discussion about your current priorities!

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
German
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Ford Motor Company - Ford France:
Marketing & Sales Assistant - National Program Management
AUTOMOBILE
February 2025 - July 2025 (5 months)
Nanterre, France
Operational Management: Management of the national launch of a strategic program (Ford Service Accident).
Cross-functional Coordination: Alignment and management of Sales, Communication, Network, Ford Europe, and external partner teams.
Performance Management: Monitoring call center KPIs, analyzing usage results, and proposing improvement actions. Optimization: Definition of a corrective action plan and change management to maximize program adoption by the network.
Operational Management Cross-functional Coordination Performance Management SEO New Program Implementation
Digital Genius:
Customer Success & Qualiopi Project Manager
CONSULTING AND AUDITS
October 2024 - January 2025 (3 months)
Paris, France
Certification Project Management: Management of the strategic Qualiopi certification project.
Process Optimization: Diagnosis of the existing system, mapping of internal processes, documentary formalization, and structuring of operations to ensure compliance.
Data & Customer Journey: Analysis of usage data and continuous optimization of training paths.
Customer Success Certification Process Optimization Creation of Educational Materials
Klépierre France & Belgique
Additional Revenue Project Manager
REAL ESTATE
January 2024 - July 2024 (6 months)
Paris, France
Revenue Project Management: Operational and financial management of B2B projects generating additional revenue (pop-up stands).
Strategic Coordination: Synchronization of internal and external stakeholders and active participation in pricing strategy.
Performance & Tenders: Monitoring commercial performance and contributing to the management of the major tender for Christmas Market 2024.
Project Management Project Coordination Business Strategy Tenders Customer Success