Description

An experienced technical writer and training specialist focused on developing SOPs, policies, and engaging training programs. Successfully created comprehensive manuals and facilitated instructional design projects for diverse sectors, including healthcare and finance. Skilled in instructional design, technical documentation, and training delivery, crafting tailored content for effective learning experiences. Proficient in utilizing e-learning platforms, project management techniques, and optimization strategies to enhance educational outcomes and operational efficiency.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Nashville (up to 50km)

DOCUMENT DOCTORS, LLC,
Senior Instructional Design Specialist, Founder & CEO
CONSULTING AND AUDITS
June 2017 - Today (9 years and 2 months)
Nashville, TN, USA
Client Serving/Serviced: Bank of America, Business Networking International (BNI), Clarit y Home Appraisal Management Services, Integrity Management & Consulting Group, Frito-Lay, PepsiCo, and others.
• ▪ Provide customized solutions to prospective clients turning content and clutter chaos into workable solutions to increase returns on investment (ROI), margin, and revenues.
• ▪ Assist clients both virtually and in-person with various content-specific needs – including the creation, modification, renovation,or simplification of various documents and intended audiences both digitally and physically.
• ▪ Actively ensure that project budgets/financing arrangements provided or forecasted by the client done while minimizing risk to cost and time overruns.
• ▪ Execute tasks applying knowledge of technical writing, instructional design, information systems, and other related topics to craft solutions for clients.
Strategic planning Technical Writing Project Management Instructional Design Human Resources
AGREEYA SOLUTIONS, INC.,
Technical Writer & Quality Specialist –
HUMAN RESOURCES
February 2017 - June 2017 (4 months)
Nashville, TN, USA
of Health Human Services
• ▪ Created documentation specific to quality analyses, project timelines, process review, and training initiatives for healthcare eligibility processes to maximize productivity.
• ▪ Reviewed technical and business processes providing feedback and suggestions to improve the effectiveness of said documents.
• ▪ Worked with the Project Management Office (PMO) to ensure that notifications passed out to the public were in line with required standards and budgets were optimized project wide.
• ▪ Developed, used, and continuously improving QA guidelines to ensure required standards are met properly.
Project Management Technical Writing Policies, Procedures, and Playbooks Human Resources
STRATEGIC TECHNOLOGY GROUP (STG),
Instructional Technologist –
EDUCATION AND E-LEARNING
July 2016 - February 2017 (7 months)
Franklin, TN, USA
• ▪ Provided holistic and sound solutions via creation, updating, and modifying of past and present course materials for a major automotive brand and their financial arm within Adobe Captivate, Flash, and other Adobe software titles.
Instructional Design Project Management Finance sector education designer Adult Learning