Doug Touche

Serve as a trusted advisor and delivery lead to Fortune 2000, mid-market, and PE-backed organizations on strategic execution, operational performance, and enterprise change. Deliver end-to-end support from vision to value realization.

• Launched and operationalized a Transformation Office for a healthcare client. Defined

governance model, prioritized 100+ initiatives, and created KPI dashboards resulting in a reduction of initiative completion time by 40%.

• Partnered with a global IT organization to redesign PMO structure, implement intake and

prioritization processes, and improve project delivery consistency across 50+ active initiatives.

• Developed a two-year technology plan for an industrial client, prioritizing investments that

supported growth. Accelerated project delivery by 30% by focusing teams on core capabilities and clear implementation phases.

• Transformed a global medical tech client's support and service delivery model, reducing resolution times by 25%, improving CSAT, and increasing first-time resolution rate.

• Supported M&A integration and operating model redesigns with a focus on capability scaling, financial governance, and change leadership.

Led financial, operational, and administrative functions for a $100M PE-backed SaaS company. Reported to the CEO and partnered closely with executive leadership and investors to accelerate growth and prepare for acquisition.

• Implemented cost restructuring initiatives, improved forecasting discipline, and refined pricing strategy resulting in a 12% EBITDA year-over-year increase.

Directed digital strategy, investment prioritization, and product innovation across NBCUniversal's

portfolio. Partnered with the CDO and CFO to shape the technology investment agenda across media, entertainment, and theme parks.

• Developed and deployed an enterprise-wide digital strategy framework to align roadmap execution across brand teams—resulting in a 16% lift in customer satisfaction.

• Built a centralized Technology Strategy Office and governance model to manage capital allocations, prioritize projects, and track performance.

• Managed a $100M+ investment portfolio, overseeing business case development, resource

alignment, and executive reporting.