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Edouard C.EC

Edouard C.

Customer Success Manager / Account Manager

On-demand
Paris 16e Arrondissement, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Edouard

Hello,

Graduated with a Master 2 in Digital and E-Commerce from the European Business School in Paris, I began my career as a salesperson in the energy renovation sector, where I acquired solid expertise in customer relationship management, prospecting, and closing. My role allowed me to develop essential skills to address commercial issues, negotiate contracts, and implement strategies tailored to client needs.

Wishing to deepen my skills in the digital and tech field, I completed the Le Wagon program in Bordeaux, where I gained a comprehensive understanding of the digital project lifecycle while refining my analytical and project management abilities.

Today, I offer my services as a commercial consultant, Customer Success Manager/Account Manager. My goal is to help companies optimize their business development strategy, retain their clients, and maximize their growth. I will assist you in developing and implementing tailor-made strategies to achieve your commercial objectives.

Do not hesitate to contact me to discuss your needs and define together the best approach to support your commercial projects.

Thank you for your attention.
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Fluent

Can work on-site
Paris 16e Arrondissement (up to 50km), Paris (up to 10km), Bordeaux (up to 10km), Arcachon (up to 10km)

Experience

  • Advance CST
    Technical Sales / Field Sales
    CIVIL ENGINEERING
    September 2018 - June 2019 (9 months)
    Tours, France
    - Prospecting for new clients
    - Analysis of client needs, negotiation, order follow-up, invoicing
    - Commercial action plans
    - Closing renovation contracts
    - Learning field sales techniques
    - Client follow-up
    - After-sales service
    After-Sales Service Management Telephone Prospecting Client Prospecting Commercial Strategy Business Development Closing Lead Generation Lead Generation · Business-to-Business (B2B) · Commercial Prospecting · Cold call - SDR -BDR call management Technical Analysis
  • Spacefoot
    Business Developer
    SPORTS
    September 2017 - February 2018 (5 months)
    Paris, France
    Marketing of the e-commerce offer of footeo/clubeo for clubs:

    Responsibilities:

    ACTIVATION OF EXISTING USERS
    - Knowledge of offers (premium website, online store)
    - Management of footeo/clubeo phone and email support
    - Moderation of the forum and blog
    - Management of social media (facebook, twitter, google +)
    - Creation of special offers
    - Commercial closing
    - Monitoring audience indicators (google Analytics)


    RECRUITMENT OF NEW USERS
    - Sending email campaigns (Sendgrid, Mailjet, Gulliver)
    - Content creation (blog, newsletter)
    - Administration of a prospect database (several thousand email addresses)
    - Creation and monitoring of Google Adwords and Facebook Ads campaigns
    - Search for partnerships (Federations, Leagues, Districts...)
    - Writing creative briefs
    - Training webmasters and marketing support for clubs

    PRODUCT IMPROVEMENT
    - Reporting and highlighting bugs (Github)
    - Specification of web and mobile projects (MockUp)

    Improvement of the sales process:

    - Measurement of ROI of actions
    - Implementation of KPIs
    Salesforce Closing Business Development Social Media Online Advertising Web Moderation Online Community Moderation Offer Creation Product Improvement Telephone Prospecting B2B Prospecting Lead Generation · Business-to-Business (B2B) · Commercial Prospecting · Cold call - SDR -BDR Field Prospecting Emailing Email Campaign Commercial Negotiation
  • Axiom Groupe
    Account Manager / Business Developer
    TELECOMMUNICATIONS
    August 2014 - February 2015 (6 months)
    Barcelone, Spain
    I am in charge of emerging markets and the EMEA region.

    Analysis of conferences to sell and sales synthesis:

    - Market trend research.
    - Study of company profiles and business sectors.
    - Selection of key decision-makers and strategic profiles.
    - Identification of large companies (blue chips).
    - Implementation of international sales process techniques.
    - Negotiation of agreements and contracts.
    - Participation in conferences in Barcelona: logistics management and client meetings.
    Market Research Benchmarking and Competitive Analysis Customer Analysis and Segmentation Commercial Sales Telephone Prospecting B2B Prospecting LinkedIn Prospecting Lead Generation · Business-to-Business (B2B) · Commercial Prospecting · Cold call - SDR -BDR prospecting Negotiation Commercial Negotiation Customer Relationship Management Networking Communication Strategy CRM SEO

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Education

  • Master 2 Specialization Digital Marketing/E-Commerce
    European Business School Paris
    2017
    Organisation & Change Management Management des Risques & Qualité GRH et Pratiques Responsables Analyse des données Marketing Digital Marketing Content Visibilité SEO et création de site, PAO Adaptation du marketing à l’IOT Disruptive Innovation Internet et éthique des données Gestion de projet web Social media management Customer engagement

Skill set

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