Freelancer profile translated to English.

Description

I create AI agents to automate the switchboard, appointment management, patient reminders, and stock tracking for veterinary practices.

My service saves time, reduces costs, and increases daily productivity.

You also improve your clients' satisfaction through smooth and efficient management.

Result: a more organized practice, optimized profitability, and serene management.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

SES
Inside Sales Representative
October 2023 - December 2025 (2 years and 2 months)
Accurate management of customer data and pipeline in Salesforce, ensuring smooth and reliable organization.

Autonomous customer support, ensuring impeccable service continuity and clear communication.

Creation of custom dashboards and reports to improve visibility and decision-making.

Training teams on digital tools (Excel, Salesforce, Highspot) to enhance their effectiveness.

Active contribution to tool integration and internal process optimization.
Continuous Improvement Customer Experience Improvement Customer Follow-up
Etimine S.A. (Critical Raw Material – Mining industry)
Chief Commercial Officer / Sales Manager
January 2015 - January 2020 (5 years)
Strategic and operational steering in direct liaison with the CEO, including team management, process optimization, and data-driven decision-making.

Supervision of international commercial operations, advanced reporting, and inter-departmental coordination (finance, quality, logistics).

Implementation of pricing strategies, tender management, and continuous improvement of the service chain and customer satisfaction.
Continuous Improvement Customer Experience Improvement
Orange Communication Luxembourg (MNO)
Service Manager
January 2013 - January 2015 (2 years)
Advanced analysis and reporting to optimize service quality and customer satisfaction.

Creation of commercial offers tailored to customer needs and consumption.

Efficient management of customer requests and smooth coordination with back-office teams.

Central role in communication between clients and technical teams to resolve incidents.

Ensuring strict adherence to SLAs to maintain an impeccable level of service.
Customer Follow-up Customer Relationship Management Customer Experience Improvement