Dorothée Lefebvre

Looking to save time and secure your customer relations? With 25 years of experience in telesales (distance learning), I delegate your time-consuming tasks: customer follow-up, reminders, administrative management, so you can focus on the essentials. I also have experience in recruitment, team training, and association management (1901 law): human and administrative aspects, financial management of the association. Freelancing since 2018, I am looking for a supplementary activity of 10 to 15 hours per week (adaptable according to missions and emergencies), but remain open to any interesting proposal, being opportunistic by nature. I am not just a virtual assistant, I am your digital right-hand, your ally to move your business forward without stress.

MY STRENGTHS: rigorous, efficient, and professional support entirely remotely with over 17 years of remote work experience.

– Responsiveness and autonomy

– Organization and rigor

– Customer relationship management, including payment reminders and follow-up in case of disputes

– Flexibility for part-time or half-day assignments (Thursday/Friday), full day possible for regular missions.

MAIN SKILLS:

• Telesales advisor / telephone reception

• Customer follow-up and reminders / disputes

• Email responses

• Chat / messaging responses

• Simple administrative tasks (Word, data entry, filing)

• Appointment scheduling

• Simple organization and booking (travel, hotels, rooms)

• Basic customer support (pre / during / post-sale)

• Internet research and information gathering (contacts, suppliers)

• Order management

RATES: They may vary depending on the complexity of the mission.

• Hourly: €35/h

• Half-day (4h): €130 (preferential rate for longer or regular missions)

I prioritize regular, long-term assignments over one-off tasks for better productivity and adaptation to your habits and processes.