Dorothée Guilletat

Export Sales Administration Expert | Structuring & Optimization of Sales Administration Processes

With 25 years of experience in Export Sales Administration in the medical, cosmetics, construction, and aeronautics sectors, I support companies in managing and optimizing their Sales Administration processes, from tenders to delivery, including invoicing, in compliance with the regulations of over 110 countries.

I intervene both in operational reinforcement and in strategic support (continuous improvement, digitalization, job creation).

Sales Administration optimization and transformation:

- Continuous improvement and change management

- Creation of Sales Administration department / position

- Implementation and optimization of Sales Administration processes

- Definition and monitoring of KPIs

- Digitalization and automation of Sales Administration flows (ERP, secure payments, customs...)

- Implementation of bank guarantees and processing of documentary credits

- Management and training of Sales Administration teams

Operational missions in Export Sales Administration:

- Response to tenders

- Management of orders and price list in the ERP

- Entry of proformas and invoicing

- Preparation of export documentation package

- Coordination with freight forwarders and logistics monitoring

- Management of documentary credits and standby letters of credit

- Monitoring of stocks, back-orders, and outstanding customer balances

- Management of complaints and returns

Tools & Skills:

- ERP/CRM: SAP, Movex M3, Sage X3, Cegid, Dynamics 365

- Web development tools: Airtable, Make, Glide, IAs

- Office Suite: Excel (Pivot Tables, VLOOKUP), Word, PowerPoint, Business Objects

- Languages: French (native), English (fluent)