DTFreelancer profile translated to English.
Back to original languageAbout Dorine
🌟 Senior Salesforce Consultant & Business Analyst | 6x Certified | Sales | Service | Experience Cloud | AI 🌟
🔹 Who am I?
I am a Senior Salesforce Consultant with over 7 years of experience and 6 Salesforce certifications. I help companies leverage Salesforce to its full potential by designing tailor-made solutions that improve their business and operational performance.
🔹 What I do:
Gathering & Analysis of business needs: Facilitating workshops, writing precise functional and technical specifications.
Design & Implementation: CRM solution design, process automation, advanced configuration (Flows, Validation Rules, Reporting...).
Performance Optimization: Reducing processing times, improving productivity, data quality.
Testing & Delivery: Unit and integration testing, meeting deadlines and objectives.
Training & Adoption: Supporting your teams for a smooth adoption of Salesforce (over 100 users trained).
🔹 Why choose me?
✅ Recognized expertise in Sales Cloud, Service Cloud, and Experience Cloud
✅ Results-oriented approach: up to 30% efficiency gains on your processes.
✅ Ability to work independently or as part of a team, with fluid communication.
✅ Available remotely or in hybrid mode according to your needs.
🔹 My tools & skills:
Salesforce (Advanced Admin, Reports/Dashboards, Automation processes via Flows, Process Builder, or any type of rules: validation, escalation, approval)
Agile Project Management
Data migration, Data quality
Business Analysis, Change Management
🔹 Languages:
French: 🇫🇷 (native)
English: 🇬🇧 (bilingual)
🎯 Goal: to help you succeed in your Salesforce projects, with tailor-made, efficient, and sustainable solutions.
👉 Let's discuss your project! I am responsive, attentive, and focused on customer satisfaction.
French
Native or bilingual
English
Native or bilingual
Japanese
Conversational
Can work on-site
Lyon (up to 50km)
Experience
- Persistent SystemSenior Salesforce Consultant & Business Analyst – Sales, Service, Experience CloudFebruary 2022 - Today (4 years and 4 months)Lyon, FranceI work on Salesforce projects as an experienced consultant, focusing on business needs analysis, custom solution design, and continuous improvement of CRM processes. My role includes:
- Facilitating business needs gathering workshops, functional analysis, and writing clear and structured functional and technical specifications.
- Designing custom solutions, integrating automation processes that have reduced processing times by 30%.
- Implementing optimized flows using Salesforce Flow, validation rules, and other native tools, with a particular focus on performance and scalability.
- Performing unit and integration tests, delivering developments that meet expectations and adhere to project milestones.
- Training and supporting over 100 end-users, fostering smooth solution adoption and successful change management.
- Actively contributing to the continuous improvement of the Salesforce instance and providing functional support to business teams.
- Devoteam S PlaRormSupport Service Manager / Salesforce ConsultantMay 2019 - January 2022 (2 years and 8 months)Lyon, FranceAs a Support Service Manager and Salesforce Consultant, I participated in CRM platform migration and optimization projects for Devoteam, with a particular focus on data quality and the efficiency of delivered solutions.
- Managed the migration of over 300,000 customer data records to a new Salesforce instance, coordinating with project teams, ensuring the reliability and consistency of transferred data.
- Managed User Acceptance Testing (UAT), identified anomalies, and tracked corrections until production deployment.
- Advanced configuration of Salesforce instances (custom objects, validation rules, automations) and participated in the deployment of specific developments to meet business needs.
This assignment allowed me to develop my skills in data quality management, project coordination, and user support in complex Salesforce environments. - A+A HealthcareInternational Marketing Project CoordinatorJune 2016 - July 2017 (1 year and 1 month)Lyon, FranceResponsible for coordinating international market research projects, with a particular focus on meeting deadlines, budgets, and deliverable quality.
- Managed and coordinated over 20 international market research studies, ensuring compliance with defined objectives and deadlines.
- Supervised international service providers: disseminating project specifics, survey objectives, and methodologies to be applied.
- Optimized data collection and analysis processes, particularly regarding sampling, processing times, and result quality.
This experience allowed me to develop strong skills in project management, intercultural communication, and marketing data quality optimization.
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Education
- Administrator 201 Certification, Sales and Service Cloud Certified Consultant, Experience Cloud, AI Specialist, AI AssociateSalesforceAdministrator 201, Sales and Service Cloud Cer1fied Consultant, AI Associate
- Master in Marketing and Sales Bachelor's in Business AdministrationIAE School of Management,2014Master en Marke1ng et Vente Licence en Administra1on des entreprises
Certifications
- Sales Cloud ConsultantSalesforce2019
- Service Cloud ConsultantSalesforce2024