Freelancer profile translated to English.

Description

Valestria designs and deploys custom conversational AI agents to automate the customer service of online stores. Available 24/7, they respond to your customers in seconds, manage order tracking, returns, and frequently asked questions, and integrate with Shopify, WooCommerce, and PrestaShop. Result: up to 70% fewer tickets, reduced costs, and increased customer satisfaction.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Valestria
Director
DIGITAL AND IT
January 2026 - Today (5 months)
Does your e-commerce customer service repeatedly give the same answers? Order tracking, returns, delivery times... nearly 80% of requests are identical. Meanwhile, your teams are exhausted, delays are lengthening, and your customers are getting impatient.
At Valestria, we design and deploy custom conversational AI agents, specialized for e-commerce. Available 24/7, including weekends and holidays, they respond to your customers in less than 3 seconds — with your brand's information and tone.
What your agent handles automatically:

Real-time order tracking and status
Management of returns and refunds, without human intervention
Instant answers to all frequently asked questions
Native integration with Shopify, WooCommerce, PrestaShop, and major platforms
The results speak for themselves: up to -70% tickets, +40% customer satisfaction, unlimited conversation volume, and up to -60% support costs. An investment that pays for itself in a few weeks.
Our method is turnkey: we analyze your needs, configure and integrate your custom agent, test it, train your team, and then provide continuous monitoring to keep it performing optimally (monitoring, optimization, updates).
Do you want to free your teams from repetitive tasks and offer an impeccable customer experience, day and night? Let's discuss your project.
Conforama
Sales Apprentice
July 2024 - December 2025 (1 year and 5 months)
Personalized customer advice and closing sales
Sales of products and associated services (financing, delivery, extended warranties)
Product merchandising, department upkeep, labeling, and stock monitoring
Contribution to revenue targets through upselling and customer loyalty