Dorgelès Eboulé

Ensure customer satisfaction:

- software support

- customer training

- development of new features

- facilitation of skill-building workshops

- customer adoption

Participate in the sales process:

- conduct client demos

- conduct PoCs

• Provided technical training and onboarding to new staff, resulting in an increase in NPS

• Built relationships with new hires to ensure they felt welcome and had a positive onboarding experience

• Developed and implemented a system for tracking support engineers onboarding, product training and certification progress, resulting in an increase in employee engagement and understanding of training expectations

• Provided guidance and support to support engineers (proctoring) during the certification exam, including assistance with technical issues

• Contributed to migrating content from Udemy to Docebo.

• Developed and delivered presentations to new hires to introduce them to the company and its mission

• Facilitated virtual training sessions that resulted in higher employee satisfaction ratings

• Delivered training sessions and workshops on a variety of technical topics, resulting in an increase in user proficiency

• Implemented a training catalog to ensure internal staff has access to the offerings they need