Freelancer profile translated to English.

Description

Welcome to my profile! 🙋🏻‍♀️

My name is Dorcas, Project Manager/Account Manager and Head of Customer Success.

🚀I am passionate about developing customer relationships, which has been a part of my career for over 15 years.

🎯 My goal?

To satisfy you, whether it's you or your clients.

💡 How?

By combining my hard and soft skills at your service.

💪 What skills?

Hard skills ⬇️

Soft skills ⬇️

❓ Do you have a question, a doubt?

Contact me to discuss your needs together. 🤝

Languages

Workplace preferences

Remote only

Primarily works remotely

Badakan
Project Manager
SOFTWARE PUBLISHING
January 2024 - Today (2 years and 5 months)
Valence, Spain
Paradox
Head of Customer Success
EDUCATION AND E-LEARNING
January 2023 - June 2023 (6 months)
Valence, Spain
Building the customer success department from scratch including :
- finding and implementing a ticketing tool
- creating a "wow" experience to the customers
- developing and analysing KPI's
- creating and optimising processes
- automatisation
- working on building a strong communication between departments
- recruiting and managing team
- developing the team according to their skills and what they need to improve
Badakan
Project Manager
SOFTWARE PUBLISHING
January 2022 - November 2022 (11 months)

• Building and managing Customer's Relationship
• Process management
• Technical settings
• Specifying and writing tickets for the technical team
• Intermediate between the technical team and the client
• Task and development prioritization
• Workshops to understand client's needs and develop the product and the customer use
• Weekly or monthly meeting reports with customers
• Product training and deployment to customers