Freelancer profile translated to English.
Back to original languageAbout Dora
Hello everyone,
I am Dora Mechri, 33 years old, a senior Sales Administrator with solid experience gained in prestigious houses such as Saint Laurent, Barbara Bui, and Nina Ricci.
Specializing in retail and wholesale, I master the entire sales administration cycle: order management, logistics coordination, delivery tracking, invoicing, dispute resolution, and process optimization.
My background in the luxury sector has allowed me to develop high operational standards, a keen sense of detail, and an excellent understanding of a company's overall objectives — from commercial strategy to field execution.
I also managed a team of 5 people in sales coordination, focusing on collective performance, smooth inter-departmental communication, and customer satisfaction.
Organized, proactive, and solutions-oriented, I now support companies on a freelance basis to structure, optimize, and secure their sales administration.
My goal: to streamline your operations, support your sales teams, and contribute concretely to your growth.
Looking forward to discussing your future projects,
Sincerely,
Dora MECHRI
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 15km)
Experience
- SAINT LAURENTCustomer Service and Sales Administration CoordinatorLUXURY GOODSNovember 2025 - March 2026 (4 months)Paris, FranceCustomer Relations Management:- Ensure fluid and professional communication with clients and stores.- Process and track orders according to a strict schedule, defined by collection sequencing.- Respond to customer requests and resolve issues effectively.- Manage return flows in compliance with company policies.Operations Coordination:- Manage a team of specialists in order entry, retail, and wholesale flows.- Ensure daily operational monitoring of the teams.- Coordinate with logistics, production, and sales teams to ensure client and store satisfaction.- Track orders and deliveries to ensure they are processed within the given deadlines.- Implement processes to improve the efficiency and quality of customer service.Analysis and Reporting:- Analyze and communicate reports and analyses (for internal and external clients).- Prepare and lead regular reports on customer service performance and share them with management.- Analyze customer feedback and satisfaction data to identify areas for improvement.- Propose solutions for improvement on workflows and encountered issues.Training and Support:- Train and supervise new members of the customer service team, manage the team.- Provide continuous support to the teams to ensure consistent service quality.- Organize training and evaluation sessions to improve team skills.
- BARBARA BUISales CoordinatorLUXURY GOODSDecember 2024 - November 2025 (11 months)Paris, FranceDelivery Details Negotiation- Follow-up and negotiation with various carriers for deliveries and rates- Order placement- Order entry in coordination with the sales team- Weekly presentation of orders with production and the sales team- Communication of deadlines and any delays to clients.- Organization of reception schedules- Creation of item codes for new developments in our JOOR and COLUMBUS- Tracking of collection reception schedules- Updating of price lists and communication of these to the accounting department and clients- Monitoring of outstanding payments, in collaboration with the financial department- Monitoring of client loans, and monthly reports to the Sales and Financial Departments- Issuance and filing of contractual documents requested by our clients- Analysis and financial projection of the various service points
- NINA RICCISales Administration and Import/Export Manager (Fashion)FASHION AND COSMETICSJanuary 2023 - January 2024 (1 year)Paris, France• Negotiation of incoterms and delivery details• Follow-up and negotiation with various carriers for deliveries and rates• Order entry in coordination with the sales team• Weekly presentation of orders with production and the sales team• Communication of deadlines and any delays to clients• Organization of reception schedules• Creation of item codes for new developments in ORLI, in coordination with production• Tracking of collection reception schedules• Updating of price lists and communication of these to the accounting department and clients• Monitoring of outstanding payments, in collaboration with the financial department• Monitoring of client loans, and monthly reports to the Sales and Financial Departments• Issuance and filing of contractual documents requested by our clients
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Education
- MBA in International ManagementST JOHN'S UNIVERSITY2016MBA en Management International
- Graphic Designer TrainingISEG2023Formation Graphiste