Freelancer profile translated to English.

Description

I am Donovan Ficot, 31 years old, a former sales representative who transitioned into IT professions. I have acquired solid experience in technical and application support, particularly within large corporations, where I developed a cross-functional understanding of IT environments.

Through my assignments, I have expanded my scope of intervention and am now capable of working on both application domains and infrastructure and testing subjects. This versatility allows me to grasp issues holistically, facilitate coordination between teams, and effectively contribute to system reliability and performance.

Curious, rigorous, and solution-oriented, I adopt a hands-on approach focused on user listening, quality of service, and continuous improvement.

Today, I wish to join a dynamic structure where I can leverage my technical expertise, my sense of service, and my adaptability, while continuing to develop my skills.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Can work on-site

Toulouse (up to 50km)

SYSELCLOUD
Technical Administrator
SOFTWARE PUBLISHING
August 2025 - November 2025 (3 months)
Lausanne, VD, Switzerland
Performed regular quality checks that optimized processes and reduced detected anomalies by 20%.
Ensured operational monitoring of technical activities: schedule management, downtime tracking, and performance report (KPI) development.
Monitored and processed monthly billing in compliance with deadlines and regulations.
Quality Control Audit Quotation and Billing Schedule Management Technical Supervision
AIRBUS
Application Support / Business Analyst
AVIATION AND AEROSPACE
July 2023 - July 2025 (2 years)
Blagnac, France
Provided daily support on Airbus group's main financial tool, efficiently resolving over 1,000 incidents and requests per year via a ticketing system.
Conducted non-regression testing campaigns with each bi-monthly publisher release to ensure application functional stability and anticipate any impact on business processes.
Collaborated closely with the software publisher to report anomalies, test corrective releases, and validate enhancements, with an average of over 50 tickets opened post-release.
Performed two annual audits of user access rights for compliance, security, and operational risk reduction purposes.
Actively participated in the management and monitoring of internal projects related to the financial tool, with an average of three new projects started each month, conducted in collaboration with Airbus entities abroad, either for full solution deployment or to meet specific business needs.
Maintained the group's list of beneficiaries and blacklisted accounts in close collaboration with the Compliance department to ensure regulatory compliance and proper management of sensitive access.
Project Management Non-Regression Testing Application Support Datalog TMS CashSolutions
ESSP
Workstation Technician
AVIATION AND AEROSPACE
January 2023 - March 2023 (2 months)
Toulouse, France
Provided on-site and remote user support, with an average of ten daily interventions on the office environment and business tools.
Performed hardware and software maintenance for workstations, including installation, updates, and equipment lifecycle management.
Managed access rights via Active Directory, primarily for onboarding processes or requests related to new internal projects.
Monitored and resolved over 20 technical tickets per day, ensuring traceability, prioritization, and user satisfaction.
Onboarding Inventory Management IT Support Technical Documentation Ticketing