About Dona
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Spanish
Conversational
Swedish
Basic
Experience
- Nuage de Musesself-entrepreneur statusJanuary 2024 - Today (2 years and 7 months)Melun, France. Private customer relationship management . Reception & personalized support . Appointment scheduling . Care and massage services . Autonomy & initiative-taking
- LE GREY – Restaurant & LoungeROOM MANAGER & CUSTOMER RELATIONSJanuary 2020 - January 2023 (3 years)Douala, Cameroon• • Reception and support of local and international clientele• • Reservation management and service coordination• • Supervision of the smooth running of operations in the room• • Cash management and till monitoring• • Management of specific requests and resolution of unforeseen events• • Participation in customer loyalty and satisfaction• • Team coordination in a dynamic environment
- BISTRO LATINRECEPTION & CUSTOMER SERVICEJanuary 2018 - January 2020 (2 years)Douala, Cameroon• • Physical reception and customer support• • Reservation and service organization management• • Participation in event organization• • Assistance with team coordination• • Maintaining attentive and professional service quality
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Education
- Bachelor's Degree in Clinical PsychologySaint-Esprit University of Kaslik (USEK)Licence en Psychologie Clinique
- Californian Massage TrainingAZENDAY SchoolFormation en massage Californien