Domitille Hannezo

I would like to thank you for taking the time to read my profile.

My career has given me the opportunity to work with major retail players renowned for their excellence and demands.

For over 15 years, I have developed a solid and realistic understanding of retail and luxury.

The combination of operational excellence and quality customer experience is, I believe, the key to a company's success. I am analytical, critical, proactive, KPI-focused, and possess an understanding of teams. I wish to use my skills to help companies in their growth and transformation.

My experiences have made me adaptable, capable of intervening in very different contexts, and managing multiple complexities.

I can help you improve your service and performance through the following actions and more:

KPIs:

• Analyze and understand your network and points of sale: KPIs, best performers, network, team, customer

• Creation of action plans to improve KPIs

Sales:

• Definition of customer experience and in-store journey

• Analysis & Removal of obstacles in the sales journey

• Creation of personalized challenges

CRM / Customer:

• Recruit and retain new customers

• Convert prospects into customers and ambassadors

• Creation, analysis, and improvement of mystery shopper results and NPS score

• Standardization of customer experience

Merchandising:

• Analysis and optimization of merchandising

Work:

• Optimize activities such as scheduling, bonuses, inventory management, after-sales service, process implementation, etc.

With great interpersonal skills, seriousness, and dynamism, I am driven by a desire to be involved in the missions you entrust to me and that will allow me to be a productive element.

Do not hesitate to contact me to discuss your project.