Freelancer profile translated to English.

Description

Extensive business development experience for companies of all sizes, both in France and internationally, and a specialist in selling solutions or services.

x Identification and qualification of strategic projects

x Project management (Assistance in developing specifications, needs analysis, project ownership)

x Tender response: Support, response strategy, drafting assistance, results analysis.

x Support, assistance and management of functional teams.

x Sales team support, commercial strategy development, transformation project monitoring.

x Financial and legal risk analysis

I am also a scuba diving instructor, within an association, and a referent for training, supervision and initiation to diving for young divers with disabilities.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

CONFIDENTIEL
Service Delivery Manager - Managed Print Services - Telephony
ENERGY AND UTILITIES
September 2023 - Today (2 years and 9 months)
Courbevoie, France
Printing scope:
• Management of the current provider
• Implementation of SLA monitoring for the contract and operational indicators
• Implementation and evolution of processes within a tripartite client/outsourcer/supplier relationship
• Escalation management, arbitration
• Implementation of new user services
• Maintenance of the catalog
• Fleet consistency check
• Reporting and financial monitoring
• Production of reports across multiple areas: Operations management,
• Invoice validation, open order tracking

Mobility scope:
• Management of the relationship with the operator
• Management of exchanges between fleet managers and the operator
• Participation in project requests (models to qualify, services to implement)
• Maintenance of the Mobile product catalog
• Consumption monitoring
• Reporting and billing monitoring for the mobile scope
• Analysis of consumption types based on operator data.
Administrative Management KPI Monitoring Reporting
CONFIDENTIEL
Service Delivery Manager
DIGITAL AND IT
February 2019 - June 2023 (4 years and 4 months)
Paris, France
• Contract monitoring with suppliers
• Monitoring of KPIs and SLAs and operational and financial dashboards
• Regular reporting for financial monitoring and service level compliance
• Implementation and monitoring of action plans
• Financial monitoring of contracts related to offers
• Opportunity studies for optimizing operational models
• Participation in the development of printing strategy and peripheral service offerings.
Supplier Relations Tender Drafting IT Outsourcing Management SDM Contract Management Project Management Tender Management Bid Analysis
DFO Conseil
President
CONSULTING AND AUDITS
October 2017 - Today (8 years and 8 months)
L'Haÿ-les-Roses, France
• Business Development
• Market Engagement
• B2B Commercial Strategy Development
• Transition Management
• Transformation Project Monitoring (presentation, strategy, needs definition, specification response, contracting)
• Project Management (Assistance in developing specifications, needs analysis, project ownership)
Business Development Consulting Engagement Commercial Strategy Tender Response Tender Drafting