Dominik H.

Through my many years of experience as an Application Manager in the regulated banking industry, I have a deep understanding of complex IT infrastructures and their process-related security. My focus is on the architecture, administration, and sustainable operation of ITSM systems, especially in demanding on-premise environments.

My areas of expertise at a glance:

Process Design & Implementation:I master the definition and design of ITIL-based processes not only in theory. I have actively contributed to the setup and further development of systems for Incident Management, Service Requests, and Problem Management. My focus is always on translating administrative requirements so that they function efficiently in operational practice.

Quality Assurance & Test Management:Stable application operation is not a coincidence. I have implemented comprehensive test management processes within IT organizations to ensure that further developments and updates do not jeopardize system stability. My goal is an IT organization that provides reliable and tested services to its users.

Technical Depth & System Integration (Development):ITSM platforms only reach their full potential through networking. I have sound programming skills in connecting third-party systems. This includes: