Dlovan K.

A graduate of Sciences Po Paris, I have several years of experience as a digital transformation consultant for the public and private sectors. I can assist you with various missions and tasks related to transforming your internal organization, developing your IT projects, or implementing your service offerings.

I offer a comprehensive range of services, guiding you from start to finish in the framing, management, and change management of your projects:

- By contributing with you to improve and streamline your company's internal processes through the redesign of your IT tools, which involves: establishing a roadmap, creating a schedule, quantitative and qualitative data analysis, creating matrices and maps (needs, risks, uses, or difficulties), organizing and facilitating workshops, writing specifications, and setting up functional testing (acceptance).

- By assisting you in preparing your steering committees (creating presentation materials and writing minutes).

- By helping you maximize the use of your offerings through internal and external communication, implementing support for your offerings and products, and through in-depth analysis of usage: surveys, usage statistics, satisfaction surveys, and a system for gathering user expectations.

- By supporting you in technical development assistance through identifying, handling, and resolving technical difficulties (incidents, anomalies, bugs);

- By supporting you in change management through the production of various documents: framing and support plan, tutorials, presentations, training materials, resolving usage difficulties, etc.

I remain at your disposal for any questions.