Freelancer profile translated to English.
Back to original languageAbout Djo
Djorry in a few words:
⌘ Certified Salesforce BA 🏆 | Sales/Service Cloud Expert | +4 years of experience
I am Djorry, a certified Salesforce Business Analyst (BA, Admin, App Builder).
My role? To transform your CRM into a true growth lever.
➤ Why me?
🔥 Certified Expertise: 3x Salesforce certified, Sales & Service Cloud specialist
📈 +7 successful CRM optimization projects: From functional scoping to UAT acceptance, satisfied clients and streamlined business processes
📈 Agile Method: Scrum, Business Workshops, Jira/Confluence User Stories, UAT acceptance
⚡ Pedagogy: Training & guides for maximum adoption by your teams
✅ Data Approach: Cleaning, data dictionary, and CRM quality
➤ My scope of intervention
Scoping & Discovery: Facilitating business workshops, gathering functional requirements
Functional Design: Writing User Stories (US), managing the Product Backlog
☁️ Sales Cloud: Sales funnel optimization, leads & opportunities
☁️ Service Cloud: Service console, Omni-Channel, Case Management
⚙️ Automation: Flow design, macro and quick action creation
📋 Quality and Acceptance: Test strategy, UAT piloting (test plan).
➤ My specialties and strengths
Perfect mastery of Salesforce Clouds:
☁️ Sales Cloud (sales funnel, leads/opportunities)
☁️ Service Cloud (service console, Omni-Channel, Case Management)
Functional & Business Expertise:
I speak the language of business and tech.
Quality Delivery: A clean CRM, adopted by your teams and aligned with your strategy
➤ Your ideal project
Underutilized Salesforce? Cumbersome manual processes?
I don't just configure the tool, I challenge your processes to make them scalable.
📩 Available immediately. Let's discuss your needs!
Djorry Robert
Your Salesforce Business Analyst | Sales/Service Cloud Expert
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Fund GlobamSalesforce Business AnalystBANKING AND INSURANCENovember 2025 - May 2026 (6 months)Paris, France→ ContextMission carried out for FundGlobam as a technico-functional Salesforce Business Analyst, as part of a CRM transformation program aimed at optimizing customer and sales management processes.Salesforce Environment: Sales Cloud, Service Cloud, and Revenue Cloud Advanced.→ Mission Objectives
- Participate in the redesign and evolution of business processes on Salesforce.
- Gather, analyze, and formalize the needs of business teams.
- Design Salesforce solutions adapted to operational challenges.
- Support users throughout the project cycle.
→ AchievementsBusiness Analysis- Facilitation of scoping and functional design workshops.
- Gathering and analysis of business needs.
- Writing User Stories and acceptance criteria.
- Management and prioritization of the product backlog.
- Coordination between business and technical teams.
- Preparation, organization, and piloting of functional acceptance testing (UAT) campaigns.
- Presentation and demonstration of delivered functionalities to users.
Salesforce Configuration- Configuration of Service Cloud to improve operational efficiency of agents.
- Implementation of macros for automating repetitive tasks.
- Creation and optimization of Service Cloud consoles offering a 360° view of customers and reducing the number of manipulations.
- Configuration of Revenue Cloud Advanced: product catalogs, pricing rules, quote lines, and sales processes.
- Configuration of objects, fields, page layouts, and automations according to business needs.
→ Technical EnvironmentSalesforce Sales Cloud, Service Cloud, Revenue Cloud Advanced, Jira, Xray, Agile Scrum. - EnedisSalesforce Business AnalystENERGY AND UTILITIESAugust 2024 - June 2025 (10 months)Courbevoie, France
- → Context
Mission carried out within Accenture for Enedis as part of a CRM transformation program based on Salesforce Energy & Utilities Cloud and Service Cloud.Intervened as a technico-functional Salesforce Consultant, with a strong involvement in configuration, functional acceptance, and delivery validation activities.→ Mission Objectives- Participate in the redesign and evolution of business processes on Salesforce.
- Ensure the quality and compliance of developments before their production release.
- Secure deployments and ensure the reliability of functionalities delivered to users.
→ AchievementsFunctional Analysis- Analysis of business processes and identification of improvement areas.
- Formalization of functional requirements and writing of specifications.
- Participation in design workshops with business and project teams.
- Salesforce configuration in line with functional requirements.
Functional Acceptance and Quality- Design and execution of functional test scenarios.
- Validation of User Stories and delivered functionalities.
- Execution of non-regression test campaigns.
- Participation in performance tests to ensure solution stability.
- Validation of inter-system exchanges through API integration tests (end-to-end tests).
Deployment and Support- Participation in deployments between different Salesforce environments.
- Delivery management via GitLab and version control tools.
- Demonstration of developed functionalities during UAT sessions.
- User support in validating implemented solutions.
→ Technical EnvironmentSalesforce Energy & Utilities Cloud, Salesforce Service Cloud, Salesforce Inspector, Jira, Xray, GitLab, REST API, Agile Methodology. - DCISalesforce Service Business AnalystDEFENSE AND MILITARYJune 2023 - May 2024 (11 months)Paris, France→ ContextMission carried out within Accenture for the client DCI, as part of a project to redesign and implement the Salesforce Sales Cloud CRM.Intervened as a Salesforce Business Analyst / technico-functional Consultant, with a dual responsibility: analyzing business needs and contributing to the configuration of the Salesforce solution.→ Mission ObjectivesRedesign and implementation of the Salesforce Sales Cloud CRM.Translation of business needs into functional and technical solutions.Contribution to the design, configuration, and validation of CRM evolutions.→ AchievementsBusiness Analysis & Functional DesignGathering requirements from key users and analyzing business requests.Writing User Stories and defining acceptance criteria.Designing functional solutions and defining business rules.Participation in scoping and design workshops.Build / Salesforce ConfigurationImplementing evolutions on Salesforce Sales Cloud.Developing flows for automating business processes.Configuring validation rules to ensure data quality.Creating Lightning Pages adapted to user journeys.Data modeling: creating custom objects and relationships (Master-Detail / Lookup).Implementing formulas and business rules.Integration and configuration of an AppExchange solution (Altify) within the Salesforce ecosystem.Functional Acceptance & ValidationDefining, planning, and executing functional tests on all User Stories.Writing acceptance reports and validating tested scopes.Coordination with business teams for validation of delivered functionalities (UAT).→ Demo of US and functionalities to the client (UAT)→ Technical StackSalesforce Inspector, AppExchange, Salesforce Sales Cloud, API
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Education
- PHP Application DeveloperOpenclassroom2020