Freelancer profile translated to English.
Back to original languageAbout Djo
Djorry in a nutshell:
⌘ Certified Salesforce BA 🏆 | Sales/Service Cloud Expert | +3 years of experience
I'm Djorry, a certified Salesforce Business Analyst (BA, Admin, App Builder).
My role? To transform your CRM into a true growth lever.
➤ Why me?
🔥 Certified Expertise: 3x Salesforce certified, Sales & Service Cloud specialist
📈 +7 successful CRM optimization projects: From functional scoping to UAT, satisfied clients and streamlined business processes
📈 Agile Methodology: Scrum, Business Workshops, Jira/Confluence User Stories, UAT
⚡ Pedagogy: Training & guides for maximum adoption by your teams
✅ Data Approach: Cleaning, data dictionary, and CRM quality
➤ My Scope of Intervention
Scoping & Discovery: Facilitating business workshops, gathering functional requirements
Functional Design: Writing User Stories (US), managing the Product Backlog
☁️ Sales Cloud: Sales funnel optimization, leads & opportunities
☁️ Service Cloud: Service console, Omni-Channel, Case Management
⚙️ Automation: Designing Flows, creating macros and quick actions
📋 Quality and Acceptance: Testing strategy, UAT management (test plan).
➤ My Specialties and Strengths
Perfect mastery of Salesforce Clouds:
☁️ Sales Cloud (sales funnel, leads/opportunities)
☁️ Service Cloud (service console, Omni-Channel, Case Management)
Functional & Business Expertise:
I speak the language of business and tech.
Quality Delivery: A clean CRM, adopted by your teams and aligned with your strategy
➤ Your Ideal Project
Underutilized Salesforce? Cumbersome manual processes?
I don't just configure the tool, I challenge your processes to make them scalable.
📩 Available immediately. Let's discuss your needs!
Djorry Robert
Your Salesforce Business Analyst | Sales/Service Cloud Expert
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Fund GlobamSalesforce Business AnalystBANKING AND INSURANCENovember 2025 - Today (7 months)Paris, France→ ContextAssigned to ESN Guimini, I was on a mission with FundGlobam as a technico-functional Salesforce BA.The Salesforce modules used here are Sales Cloud, Service Cloud, and Revenue Cloud Advanced.→ Mission ObjectiveRedesign and implementation using Salesforce Service Cloud module and Energy and Utilities Cloud module.
- • Functional implementations on the RCA/Sales/Service module (for Service Cloud: setting up Macros (to avoid repetitive actions), creating consoles to offer a 360° view for agents and reduce clicks. For the RCA module: product catalog configuration / quote lines...)
- Visibility Rules => Creation of roles, permission sets, and sharing rules
- Conducting workshops to understand client needs
- Backlog management based on priorities.
- Functional/API Testing => definition of test plans and functional acceptance.
- Creation of deliverables => Creation of US, data dictionary, workshop minutes, backlog.
→ Demo of US and functionalities to the client (UAT)→ Technical StackSalesforce Inspector, Salesforce Service Cloud, JIRA/Xray, Revenue Cloud Advanced. - EnedisBusiness Analyst/Product Owner SalesforceENERGY AND UTILITIESAugust 2024 - June 2025 (10 months)Courbevoie, France→ ContextAssigned to Accenture, I was on a mission with Enedis as a Salesforce technical consultant/tester.The Salesforce modules used here are Energy and Utilities and Service Cloud.→ Mission ObjectiveRedesign and implementation using Salesforce Service Cloud module and Energy and Utilities Cloud module.Secure the implementation of the different Salesforce modules and optimize automated workflows.→ AchievementsImplementation of new features• Creation of a custom object• Creation of custom fields• Creation of an Omniscript to retrieve data• Creation/modification of permission sets→ Functional Acceptance/Testing• Functional Testing (US and features)• Regression Testing• Performance Testing• 3à3 Testing (API)→ Deployment• Deployment from dev environment to demo environment (UAT) via Gitlab and Fork.→ Demo of US and functionalities to the client (UAT)→ Technical StackSalesforce Inspector, Salesforce Service Cloud, API, JIRA/Xray, Energy and Utilities Cloud
- DCISalesforce Business AnalystDEFENSE AND MILITARYJune 2023 - May 2024 (11 months)Paris, France→ ContextAssigned to Accenture, I was on a mission as a technico-functional business analyst/consultant with DCI.→ Mission ObjectiveRedesign and implementation of the Salesforce CRM Sales Cloud module.→ AchievementsWriting User Stories based on business requests from key users• Creation of acceptance criteria• Writing US• Solutioning business rules→ Build Phase (implementation of features in the org)• Flows• Validation Rules• Creation of Lightning Pages• Creation of custom objects and master-detail and lookup relationships• Formulas• Permission Sets• Integration of an AppExchange app (Altify)→ Functional Acceptance/Testing Phase• Writing, Planning, and Execution of tests (functional) with validated test report and tested scope• Each US was tested with the (11) permission sets implemented in the different sandboxes.→ Data Import Phase• Preparation of files based on objects for the client for data import.→ Demo of US and functionalities to the client (UAT)→ Technical StackSalesforce Inspector, AppExchange, Salesforce Sales Cloud, API
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Education
- PHP Application DeveloperOpenclassroom2020