Freelancer profile translated to English.

Description

Hello!

I support you in customer loyalty by assisting E-commerce businesses, self-employed workers, and VSEs in customer quality and after-sales service.

With excellent listening and information gathering skills, thanks to my various professional experiences as an employee, I will assist you in all your time-consuming tasks to make your daily life easier.

See you soon!

Languages

French
Native or bilingual
Bambara
Fluent

Workplace preferences

Remote only

Primarily works remotely

Ministère de la justice
Administrative Assistant
PUBLIC SECTOR
August 2017 - August 2019 (2 years)
Paris, France
• Recording incoming and outgoing mail
• Checking absences and leave of agents
• Creation of procedure files
• Recording incoming and outgoing mail
Enedis
Customer Service Assistant
ENERGY AND UTILITIES
December 2019 - December 2020 (1 year)
Paris, France
• Handling customer dissatisfaction, with outgoing calls (TMSAT) and complaints
• Monitoring the quality process: scheduling quality visits, monitoring deviations observed in the field, monitoring action plans implemented by installation companies
• Participation in quality audits
• Updating customer files, data enrichment, mass outgoing calls
• Management and resolution of incidents related to reconciliation (Linky communication chain step).
• Participating in the improvement of the communication chain.
• Updating customer information on the Linky IS
• Commercially sensitive information. Awareness of safety rules.
centre de formation
Training Assistant
EDUCATION AND E-LEARNING
December 2020 - Today (5 years and 6 months)
Vaujours, France
• Answering and directing calls from the switchboard
• Processing different email inboxes
• Managing attendance certificates, student absences and lateness
• Managing registrations (receiving files, checking documents)
• Preparing for student enrollment
• Entering contracts for visiting trainers
• Implementing and evolving processes and procedures