DJFreelancer profile translated to English.
Back to original languageAbout Djamalan Jean Igor
Are you looking for a reliable customer advisor capable of handling your customer requests, reducing complaints, and improving customer satisfaction?
I will assist you in the daily management of your customer relations, with a professional, structured, and solution-oriented approach.
Thanks to my experience at Teleperformance (Auchan project), I intervene effectively in:
multichannel customer support (calls, emails, chat),
complaint and dispute resolution,
order and delivery tracking,
customer assistance before and after sales.
🚀 What I bring you
Responsiveness and reliability: quick responses and respect for deadlines
Clear and professional communication: reassured and satisfied customers
Rigor and precision: reduction of errors and customer returns
Mastery of CRM and office tools: rapid integration into your processes
Unlike a classic junior profile, I combine field experience in a contact center with IT proficiency (Google IT Support certificate), which allows me to be operational quickly, even in demanding digital environments.
📦 Types of projects & deliverables
Complete management of outsourced customer service
Customer ticket processing (CRM)
Tracking and updating customer orders
Management of complaints and returns
Simple reporting: volume of requests, processing times, customer satisfaction
Available for one-off or recurring freelance missions, remotely, as team support or outsourcing.
📍 Remote | 🇫🇷 Native French | 🇬🇧 Beginner English
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Projet Auchan (CDD) Téléperformance (anciennement Majorel)Customer AdvisorE-COMMERCEJuly 2024 - Today (1 year and 11 months)Abidjan, Côte d'IvoireOrder management: Expertise in tracking food and non-food orders.Customer relations: Excellent communication to meet customer needs accurately.Organization: Ability to manage priorities to ensure timely deliveries.Accuracy: Attention to detail to ensure order compliance and satisfaction.IT proficiency: Use of CRM tools, office software, and logistics management platforms.
- Chez EventEvent AssistantHOSPITALITYJanuary 2019 - January 2020 (1 year)Abidjan, Côte d’IvoireEvent Assistant, I support companies and agencies in the organization and operational management of their events. I am involved in logistics, coordination of service providers, reception and orientation of participants, as well as managing unforeseen events. Organized, responsive, and comfortable in dynamic environments, I ensure deadlines and instructions are met, and that clients and participants are satisfied.
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Education
- Google IT Support Professional CertificateCousera2024Certificat Professionnel Google IT Support
- Private Law DegreeUniversité Félix Houphouët Boigny de Cocody2023Licence en Droit Privé
Skill set
Categories
- Other