Freelancer profile translated to English.

Description

Since my childhood, I have always been passionate about the world of IT. Curious and passionate about technology, I started very early on dismantling, understanding, and repairing computer hardware to better understand how each component works.

Over the years, this passion has turned into real expertise: building PCs piece by piece, choosing components suited to each person's needs, optimizing performance, resolving hardware and software problems… I have always enjoyed finding solutions and helping people who encounter difficulties with their IT.

Whether it's troubleshooting a computer, improving PC performance, or assisting someone with their IT project, I particularly appreciate the human aspect of this job: explaining, advising, and making IT simpler and more accessible to everyone.

Today, I want to put this passion and my experience to the service of individuals and professionals by offering reliable, personalized support adapted to everyone's needs.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Ancenis (up to 50km)

Free Freelancing
IT Support Assistance
September 2025 - July 2026 (10 months)
Ancenis, France
As a freelance IT technician, I have been assisting my network (family, friends, acquaintances) with their daily IT needs for several years.

Always passionate about IT, I developed my experience by helping people around me solve their problems, improve their equipment, and better understand their computer hardware.

I intervene in various areas: computer troubleshooting, installation and configuration of computers, performance optimization, custom PC building, component replacement, software installation, Windows problem resolution, equipment configuration, and remote assistance.

This experience with my network allowed me to develop an approach based on listening, teaching, and finding solutions adapted to each need. Today, I want to put this passion and these skills to the service of new clients to assist them with their IT projects.
IT support Computer maintenance
SNCF
SNCF Station Agent and Sales
TRANSPORTATION
August 2025 - Today (1 year)
Ancenis, France
Platform monitoring, customer advice, assistance for passengers with reduced mobility.

Proficiency in several software programs
Customer relations Sales Autonomy Rigorous
IMATECH
IT Support Technician
TRANSPORTATION
August 2024 - September 2025 (1 year and 1 month)
Ancenis, France
Troubleshooting and Assistance:
IT failure diagnosis
Remote or home troubleshooting
Windows problem resolution
Virus and malware removal
Data recovery (depending on the type of failure)
PC reset

Optimization:
Cleaning and performance optimization
Faster Windows startup
Driver and Windows updates
SSD installation and data migration
RAM addition or replacement
Installation and Configuration
Windows installation
Software installation
Printer configuration
Email configuration (Outlook, Gmail, etc.)
New PC setup
Screen, keyboard, webcam, etc. installation

Network and Internet:
Internet box installation and configuration
Wi-Fi configuration
Connection problem resolution
Wi-Fi repeater installation
Printer and file sharing
Gaming PC
Custom PC building
Component selection advice
Component installation
BIOS update
In-game performance optimization
Driver installation (NVIDIA, AMD, etc.)

Security:
Antivirus installation
Data backup
Cybersecurity advice
Phishing protection
Two-factor authentication (2FA) configuration
Support
Windows training
IT initiation
Software usage assistance
Advice before purchasing a computer
Support for Android and iPhone smartphones

For Professionals:
Workstation setup
IT maintenance
User account management
Business software installation
Employee assistance
Preventive maintenance

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TP Proximity IT Technician - BC01 - Ensure User Support
STUDI
2026
Traiter, suivre et résoudre les incidents informatiques en appliquant les méthodes et outils appropriés Accompagner et former les utilisateurs à l'utilisation des outils et solutions collaboratives Diagnostiquer et corriger les dysfonctionnements techniques, en garantissant la sécurité des systèmes Communiquer efficacement avec les utilisateurs et assurer un reporting clair des interventions

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Diwan Gharbi

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