Freelancer profile translated to English.

Description

I help B2B companies acquire new customers and schedule meetings with decision-makers.

I take care of the initial outreach to potential customers via phone, LinkedIn, or email. The goal is to generate interest, briefly assess needs, and schedule qualified appointments for sales.

My focus areas:

• Lead generation in the B2B sector

• Appointment setting with decision-makers

• Outbound sales

• Structured documentation in CRM (e.g., HubSpot)

I work reliably, structured, and with a clear focus on results. Companies benefit from additional conversations with potential customers without having to invest time in initial outreach themselves.

Languages

German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ifm electronic
SDR
TECH
February 2021 - August 2025 (4 years and 6 months)
Essen, Germany
• - Independent new customer acquisition in the B2B environment
• - Reacquisition of former customers and reactivation of inactive accounts
• - Analysis of customer needs and conducting qualified consultation calls
• - Support of sales processes until ready for closing
• - Maintenance and management of the sales pipeline in CRM
Lead generation Outbound Sales Sales Conversation Skills Customer Communication CRM Usage
Sitel GmbH,
Customer Advisor Banking
AUTOMOBILE
January 2013 - January 2021 (8 years)
Berlin, Germany
• - Telephone consultation of customers in case of damage
• - Precise determination of damage and compensation amounts
• - Acceptance and structured processing of complaints
• - Development of individual problem solutions
• - Consistent maintenance of long-term customer relationships
• - Routine work with CRM systems
Customer Communication Complaint Management Telephone Customer Service Problem Solving CRM Usage