Dina Gajic

• Independent management of daily operational business as well as deputizing for Senior Medical Administration and Client Experience Specialist during absences and staff shortages. Ensuring operational continuity as well as onboarding and professional guidance of new employees.

• Coordination and support of internal and external medical appointments with partner clinics and doctors.

• Interface management between internal teams, external consultants, clinics, and doctors to ensure the highest service quality.

• Invoice processing, cost estimates, and collaboration with the finance department; central point of contact for creditors and debtors (AP/AR).

• Documentation and filing of medical reports.

• Support of the Directorate of Clinical Operations, Quality & Compliance.

• Assumption of additional responsibility in the area of Senior Medical Administration as well as BIO-R® Operations & Client Relations within the scope of organizational changes.

• Development and further development of the Medical Device Management System for approximately 200 medical devices to ensure compliance, complete documentation, and audit readiness. Independent planning and coordination of the annual maintenance week with external service partners as well as support of internal and external audits.

• Conception and implementation of an Invoice Controlling System ("Traffic Light System") to improve transparency, financial control, and process security. Optimization of cross-departmental collaboration between Medical Administration, Finance, and Operations as well as reduction of administrative effort.

• Analysis, optimization, and standardization of operational Medical Operations processes by reviewing existing coordination and documentation processes, identifying inefficiencies and overlaps, and developing a centralized and transparent workflow concept to improve operational efficiency.

Coordination of patient processes and support during outpatient appointments.

• Support of doctors in an interdisciplinary environment.

• Performance of diagnostic and therapeutic measures (e.g., blood draws, ECG).

• Responsibility for administrative tasks as well as correct billing.

Organization of practice daily routines and coordination of appointments.

• Triage and care of patients (phone & email).

• Performance of laboratory work and basic medical examinations.

• Ensuring quality and hygiene standards; collaboration with internal and external partners.

• Billing according to Tarmed and checking of billing.