About Dina
French
Native or bilingual
Experience
- NebestaDatascientistSOFTWARE PUBLISHINGMarch 2025 - Today (1 year and 3 months)Paris, FranceLeverage LLMs and other data science models to design, evaluate, and optimize AI-based customer service solutions at scale.
- Analyze over a million conversations across 7 sectors (insurance, banking, mobility, marketplaces, etc.) to identify high-ROI workflows for LLM automation.
- Design and implement a batch processing framework for LLM inferences on large-scale sensitive internal data.
- Apply RAG to ensure contextual relevance and consistency of FAQ responses.
- Perform unsupervised clustering from LLM embeddings to detect recurring agent behaviors and frequent user intents.
- Develop LLM-based anonymization pipelines to process sensitive customer data in highly regulated sectors.
- Compare LLM pipelines with classic NLP and NER approaches to measure the performance and accuracy of generative methods.
- Conduct audits on data from millions of exchanges to evaluate and improve the performance of human and AI agents.
- Checkout.comSenior Data ScientistBANKING AND INSURANCEJuly 2024 - December 2024 (5 months)Paris, FranceResponsible for data valorization within the identity verification team (e.g., Ubble).• Modeling and implementation of an accuracy measurement protocol based on a Bayesian method of representative sampling and an optimized alert threshold.• Development of dashboards for real-time monitoring of an automated identity verification solution's performance (without human intervention).• Maintenance and evolution of the analytical platform (DBT, Snowflake) to ensure data and report reliability.• Support for internal stakeholders and clients by responding to ad-hoc data analysis and reporting requests.• Development of a technical chatbot for sales representatives using RAG with Gemini – Hackathon.
- LydiaSenior Data ScientistBANKING AND INSURANCENovember 2023 - June 2024 (7 months)Paris, FranceIn charge of data expertise within the user account squad.
- Develop and implement new data-driven features in the app, notably "The Expense Report".
- Design and implement user action tracking plans.
- Establish a data ambassador program for the business.
- Participate in the recruitment of data analysts / scientists / head of data.
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Education
- AI & Data Science EngineerIMT Atlantique (ex Telecom Bretagne)2020