Dimitrios Georgiadis

► Architecture & Payments: Owned the product roadmap for the Player Account Management (PAM) system, successfully integrating Apple Pay, Google Pay, and PayPal into secure payment journeys.

► Team Mentorship: Directed a high-performing team of 17 FTEs, leveraging Data Science as a core pillar to build new revenue streams and technical capabilities.

► Engineering Excellence: Developed and deployed a KNN-based migration model facilitating +26K migrations annually, ensuring data-driven business stability.

► Digital Transformation: Executed a lockdown-responsive digital strategy, introducing 3 new digital sales flows and migrating thousands of offline transactions to digital.

► Technical Mentorship: Led a team of 8 FTEs with no prior industry experience, mentoring them to deliver award-winning digital retention journeys (Golden Mobile Excellence Award).

► Predictive Modeling: Leveraged Big Data models (SPSS Modeler) to accurately score churn propensity, resulting in a 2pp YoY reduction in churn.