Freelancer profile translated to English.

Description

Senior Field Engineer / Smart Hands with over 20 years of experience in IT outsourcing, on-site IT support, and interventions in sensitive and critical environments.

I work both independently and as part of a team in demanding contexts: industry, healthcare, production, banking, and high-constraint sites.

Appreciated by remote IT teams for my analysis, my field-adapted language, my ability to be operational quickly even with little context, and to quickly restore service and then implement a sustainable L2/L3 resolution.

Very good user relations, especially with operators: pedagogical, calm, reliable, and satisfaction-oriented.

Skills: L1/L2/L3 support, Smart Hands, deployment, hardware break/fix, rack and network interventions, Microsoft 365, Intune, Entra ID, Active Directory.

Certified Dell, HP, Lenovo, and trained Cisco. SLA compliance, discretion, confidentiality, and operational reliability. Mobile throughout France.

Daily rate adjustable according to mission duration, location, and constraints.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Nîmes (up to 50km), Amiens (up to 50km), Paris (up to 50km)

Salins du Midi
Senior Systems Technician / On-site Support at Several Production Sites
AGRICULTURE
June 2023 - October 2025 (2 years and 4 months)
Aigues-Mortes, France
Senior Systems Technician / On-site Support at several production sites.

User support, incident management, equipment management and renewal, network interventions, and operational maintenance.

Accustomed to production constraints and service continuity.
IDM
IT Dimitri Martins
January 2022 - Today (4 years and 5 months)
Freelance Field Engineer / Smart Hands since 2022.

On-site interventions for L1/L2/L3 user support, workstation deployment and migration, hardware break/fix, rack and network interventions, Smart Hands assistance for remote IT teams.

Appreciated for the quality of analysis, clear communication, user training, and a high level of customer satisfaction.

Accustomed to sensitive environments, on-call duties, travel, and SLA compliance. Autonomous, reliable, and quickly operational in demanding contexts.
IT Outsourcing IT Support IT Equipment Installation Networks IT Infrastructure
Spie ICS
Field Support Technician / IT Outsourcing for Over 12 Years
TECH
November 2009 - July 2022 (12 years and 9 months)
Field Support Technician / IT Outsourcing for over 12 years.

Interventions in industrial, hospital, banking, and production environments for clients such as Royal Canin, CHU, CEA, Syngenta, Monsanto, Bio-Rad, AXA, and Crédit Agricole.

User support, hardware maintenance, deployment, network, on-site interventions, technical referent, priority management, and adherence to service level agreements.
Autonomy Priority Management Team Spirit Versatile