Freelancer profile translated to English.
Back to original languageAbout Dimitri
I support you in the design, analysis, and maintenance of your WiFi infrastructures, whether for a hotel, a hospital, a warehouse, or a campus.
My approach: a coverage study on plan before any deployment, to guarantee optimal coverage without dead zones. I also carry out audits of existing systems and propose preventive maintenance plans.
Sectors: all areas
Do you have a deployment project or an infrastructure to optimize? Let's talk about it.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- AVANTGARDE OUTREMERTECHNICAL SUPPORT DIRECTORJanuary 2015 - March 2021 (6 years and 2 months)Responsible for the Antilles-Guyane region for the maintenance and support of all group clients. Assurance of operational committees.
- SUPPORT ON SITESupport DirectorDecember 2012 - Today (13 years and 6 months)CREPS Antilles Guyane, GuadeloupeManagement of Support teams. Training of technical teams. Ensure and technically validate the update of the knowledge base. Implement the services committed by maintenance contracts in compliance with the commitments made (SLA). Lead customer relations regarding service delivery. Conduct quality control jointly with the Supervisor and Quality Assurance. Supervise and lead projects related to the geographical area. Hold follow-up and steering committees related to the geographical area. Management of customer technical crises. Organizational and functional coordinator of our CRM product (Intrapark and its Client space). Comprehensive Infrastructure Audit. On-demand WiFi coverage audit. Level 1 and 2 remote maintenance support.
- AVANT-GARDERegional Support DirectorNovember 2012 - January 2015 (2 years and 2 months)GuadeloupeManagement of technical teams.Training of technical teams. Implementation of procedures. On-site interventions in case of overflow in the Technical service. Management of customer technical crises. Management of maintenance contract follow-up. Organizational and functional coordinator of our CRM product (Intrapark and its Client space).
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Education
- Active Directory Windows Server 2008 R2 TrainingWizard interact2013Formation Active Directory Windows Server 2008 R2
- Dell Certified Systems ExpertAVANT-GARDE2016Dell Certified Systems Expert