Freelancer profile translated to English.

Description

Need to outsource your customer service or lighten your data management?

I can handle your customer support and information flows to free up your time. Based in Madagascar, I work directly on your office hours (Europe) for maximum responsiveness.

💡 Why work with me?

+3 years of concrete experience: Trained within demanding structures (Webhelp, Active Assurances).

Dual expertise: Excellent writing skills combined with technical rigor (access management, complex processes).

Immediate autonomy: Impeccable French spelling and quick adaptation to your tools.

🛠️ My areas of intervention:

Customer Support & After-Sales Service: Ticket management, moderation, and email/chat assistance.

Data Entry: File management, product sheet integration, database updates.

Administrative Assistance: Sorting cluttered inboxes and rigorous follow-up of your internal files.

Let's discuss your needs today to set up a tailor-made organization (fixed price or hourly)!

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

SARL Cockpit Mahatony
Call Center Agent
TELECOMMUNICATIONS
August 2025 - April 2026 (8 months)
Soavimasoandro, AG, Madagascar
Management of access requests for a Towerco (Cellnex Telecom) and updating access sheets as well as application support.
Administrative assistance Data entry Customer follow-up Emailing Call management
Active Assurances Alarobia
Application Support Client Manager
BANKING AND INSURANCE
November 2023 - April 2025 (1 year and 5 months)
Handling complaints, follow-ups, and processing documents, as well as contract monitoring for insurance policies.
P&C Insurance Call management Customer service Project launch Claims management
Webhelp Andraharo
French-speaking Customer Advisor
E-COMMERCE
July 2022 - July 2023 (1 year)
Handling incoming calls and emails. Support, tracking of packages, refunds, and warranties.
After-sales service (SAV) Call management Emailing Customer service Package tracking