About Dimas
Looking for a reliable Technical Support Specialist who can untangle complex IT, system, and network issues? I help businesses maintain seamless operations by delivering systematic, analytical troubleshooting and high-quality end-user support.
With over 10 years of hands-on experience in IT infrastructure and supporting mission-critical environments, I specialize in hardware/software troubleshooting, network administration, and system maintenance. I have a proven track record of managing infrastructure for 80+ users, minimizing downtime, and ensuring rapid incident response.
What I can help you with:
• Tier 1 to Tier 3 Technical Support & Remote Troubleshooting
• Network Administration (MikroTik configurations, VPN, VLAN, Firewall, and QoS)
• System & Infrastructure Maintenance (Linux, Windows, Microsoft 365, and CCTV)
• Cloud Fundamentals (AWS environment monitoring and support)
• Detailed technical documentation and root-cause analysis
I bring a highly analytical approach to diagnostic problems, communicate clearly and professionally in English, and adapt easily to asynchronous or after-hours work environments. Let’s keep your business systems running perfectly.
English
Native or bilingual
Indonesian
Native or bilingual
Remote only
Primarily works remotely
Experience
- National Search and Rescue Agency (BASARNAS)Electronics and Communication Technician / IT Support EngineerMarch 2015 - Today (11 years and 5 months)Bengkulu, Indonesia• • Provide technical support for approximately 80 users across regional offices, standby units, and operational posts.• • Troubleshoot hardware, software, networking, and communication system issues to minimize service interruptions.• • Maintain office network infrastructure and support operational readiness in mission-critical environments.• • Administer MikroTik-based VPN, VLAN, routing, firewall, and bandwidth management configurations.• • Monitor and maintain two Motorola Digilog repeater sites supporting communication services.• • Coordinate with ISPs and external vendors to resolve connectivity issues and restore services.• • Perform preventive maintenance and rapid incident response to improve system reliability.• • Support CCTV systems, end-user devices, and Microsoft 365 services.
- Emilia HotelIT SupportJanuary 2011 - January 2015 (4 years)Palembang, Indonesia• • Delivered technical support for computers, network devices, and office systems.• • Diagnosed and resolved hardware, software, and connectivity issues to maintain business operations.• • Assisted users and ensured reliable IT services.
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Education
- Master of Information TechnologyUniversitas Gadjah Mada2026Master of Information Technology
- Bachelor of Computer SystemsSriwijaya University2015Bachelor of Computer Systems