Freelancer profile translated to English.
Back to original languageAbout Dignahe
- I have a perfect command of customer relationship management, from the simplest to the most delicate.
- Handle customer requests by phone (outbound or inbound call), email or chat.
- Propose solutions adapted to each customer's situation.
Malagasy
Native or bilingual
French
Conversational
English
Basic
Remote only
Primarily works remotely
Experience
- Bike ExpressWordPressAUTOMOBILEOctober 2022 - March 2023 (6 months)Categorization of products, adding products, moving menu, creating menu, adding photos, publishing an article on the site, translations of articles.
- WEBHELPCustomer advisor on AmazonTELECOMMUNICATIONSMay 2019 - October 2022 (3 years and 5 months)Madagascar, MexicoCustomer advisor class/level JUNIOR in professional category 3A group 2 from May 22, 2019 to November 21, 2019Customer advisor class/level MEDIUM in professional category 3A group 2 from November 22, 2019 to November 21, 2020.Customer advisor class/level EXPERT in professional category 3A group 2 from November 22, 2020 to October 17, 2022.
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Education
- Customer relationship managementWebhelp University2020Gestion de relation clientèle
- Administrative virtual assistantBDR FREELANCE MADAGASCAR2022- Suivi et envoi d’e-mails - Organisation de meeting - Gestion d’agenda - Classification de fiches - Rédaction de pv de réunion - Réservation d’hôtel - Réservation de billets d’avion - Un peu d’animation de réseaux sociaux - Gérer plusieurs tâches simultanément de manière souple et méthodique dans les délais impartis.