Dieuaide Cherubin Mpeho

As a Salesforce Consultant, I have supported companies from various sectors in implementing and optimizing their Salesforce CRM. I participated in gathering and analyzing business needs to design solutions adapted to sales and customer service processes. I managed the deployment of Salesforce Sales Cloud and Service Cloud, from configuration to go-live. I configured objects, fields, page layouts, validation rules, profiles, roles, and permission sets to meet functional requirements. I designed and automated business processes using Salesforce Flow, assignment rules, queues, and approvals. I created reports and dashboards enabling teams to track their performance indicators in real-time. I performed data imports, exports, and cleanup operations using Data Loader to ensure data quality and reliability. I led functional workshops, drafted user documentation and functional specifications, and provided training and support to users during solution adoption. I provided functional support, resolved incidents, and continuously improved the platform in collaboration with business and technical teams. Finally, I contributed to Salesforce adoption by proposing regular optimizations aimed at improving productivity, data quality, and user experience.

As a Salesforce Consultant, I have supported clients in their digital transformation projects by ensuring the deployment and evolution of their CRM. My interventions included needs analysis, leading workshops with business teams, and drafting functional specifications. I configured Salesforce Sales Cloud and Service Cloud by customizing objects, fields, page layouts, profiles, roles, and security rules. I developed automations using Salesforce Flow to optimize sales, customer service, and administrative processes. I implemented reports and dashboards for precise activity tracking and performance monitoring. I carried out data migrations and quality operations using Data Loader and native Salesforce tools. I managed functional testing phases (UAT), anomaly tracking, and supported go-lives. I also trained users, created training materials, and provided functional support to promote solution adoption. Finally, I collaborated with project managers, technical teams, and stakeholders to ensure project success and continuous improvement of the Salesforce platform.