Freelancer profile translated to English.
Back to original languageAbout Dietrich
đDigital & AI Project Manager | SaaS & Business Process Expert
"We've all known that gap: developers who don't code for business, and managers who don't understand technology."
It's to bridge this gap that I've built my hybrid profile.
I've dived into pure operations: administrative management, Qualiopi certification, auditing. I've experienced the frustration of unsuitable tools. That's what drove me to build my own solutions.
Today, I am the translator you're looking for between your strategic vision and its technical execution.
My added value:
Dual Competence:My ESCP training allows me to speak "ROI" and "Strategy" with your management, while my technical experience enables me to effectively lead your development teams (I currently manage 6 developers on a SaaS project).
Pragmatic Artificial Intelligence:I don't sell dreams, I integrate AI automations that save your teams real hours.
Field Expertise:I know the cumbersome administrative processes and how to digitize them to make them seamless.
Let's discuss your challenges!
English
Native or bilingual
Spanish
Native or bilingual
German
Fluent
French
Fluent
Can work on-site
Strasbourg (up to 50km), Paris (up to 50km)
Experience
- Dietrich ThofehrnFounder & CRM Project Manager / Product OwnerSOFTWARE PUBLISHINGJanuary 2025 - Today (1 year and 5 months)Strasbourg, FranceSAAS CRM DEVELOPMENT & AI INTEGRATION"From Business Expert to Solution Builder: I don't just create software, I build the tool I wish I had."đŻMission:Design and full project management of a "Next-Gen" SaaS CRM development for training organizations, natively integrating generative AI to automate administrative burdens.đ„Challenges & Objectives:Training organizations are drowning in paperwork (Qualiopi). My goal is to free up their time. The challenge is twofold: translate complex business processes (administrative, pedagogical) into seamless technical functionalities, and coordinate an international development team to deliver a high-performing MVP.âĄKey actions taken:
- Technical & Human Management: Recruitment and daily management of a team of 5-6 developers (Back/Front). Facilitating Agile rituals to stay on track.
- Product Architecture (Product Owner): Translating my years of field experience into precise User Stories. Prioritizing the backlog to ensure each feature delivers immediate value.
- AI Integration: Implementing artificial intelligence modules for user assistance and automatic generation of regulatory documents.
- Quality & Deployment: Setting up rigorous testing (QA) environments to ensure total stability before production.
đ Technical Environment:Laravel, PHP, AI (LLMs/Prompts), Agile Management (Jira/Notion), GitHub.đResults:Launch of a robust architecture capable of handling the complexity of Qualiopi certification.đ·Keywords:Product Owner, SaaS, Generative AI, Team Management, Dev, Laravel, Business Transformation, PHP, Full Stack - FormalsaceAdministrative & Quality Management ManagerEDUCATION AND E-LEARNINGOctober 2019 - April 2025 (5 years and 6 months)Schiltigheim, FranceFORMALSACE (Training Organization)"I experienced administrative pain from the inside to better heal it through digital means. I went from managing files to automating processes."đŻMission:Hybrid management of the organization: simultaneously ensuring Quality certification (Qualiopi) and architecting the digitalization of internal and commercial processes.đ„Challenges & Objectives:The organization needed to survive the Qualiopi reform while remaining competitive. The challenge was to transform manual, time-consuming administrative management into an automated and compliant system, without losing customer proximity.âĄKey actions taken:
- From Admin to Digital: As administrative manager, I identified bottlenecks. I then designed and deployed digital workflows to address them (automation of registrations, learner tracking).
- Qualiopi Management: Complete structuring of the quality system. I translated the national standard requirements into traceable and auditable digital procedures.
- Website & Tech Redesign: Managed the creation of the new WordPress site. Coordinated graphic designers and external developers, managed technical hosting (DNS, SSL) to ensure the digital storefront.
- Business Development: Used CRM tools to structure prospecting and build customer loyalty.
đ Technical Environment:WordPress, Make, Google Workspace, Quality Tools, CRM.đResults:Obtained and maintained Qualiopi certification. Estimated productivity gain of 30% in administration thanks to automation.âTestimonial:"professionalism and kindness led to the successful completion of a training project that found its place in Formalsace's structure, thank you Dietrich... I recommend..."Iwona Cichalewska - Trainerđ·Keywords:Project Manager, Qualiopi, Automation, , WordPress, Make, Integromat - Pioneer ConsultingInternational Mobility ConsultantCONSULTING AND AUDITSJanuary 2017 - October 2019 (2 years and 9 months)Strasbourg, FrancePIONEER CONSULTING"The art of coordinating people and administration in a high-pressure international context."đŻMission:End-to-end management of immigration and relocation files for international clients (executives, students, families) arriving in France.đ„Challenges & Objectives:Simplify the lives of clients facing French administrative complexity. The goal was to ensure "zero stress" for the client by managing critical deadlines and multiple stakeholders for them.âĄKey actions taken:
- Complex Coordination: Managed immigration files (visas, residence permits) by navigating between legal requirements and clients' personal constraints.
- "High-End" Client Relationship: Personalized and empathetic support. I was the single point of contact, translating administrative jargon into clear steps for the client.
- Compliance Management: Rigorous verification of documents to avoid any administrative rejection.
đ Technical Environment:Document management tools, internal CRM, advanced Excel.đResults:100% success rate on processed files. High customer satisfaction due to proactive communication.đ·Keywords:Coordination, Premium Customer Service, Rigor, Administrative, Professional English, Problem Solving
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Education
- European Master in ManagementESCP Europe â Paris Business School - France2016Entrepreneuriat et Management International
- Indian Postgraduate Degree in Management (MBA)Indian Institute of Management Calcutta (IIM-C) - India2015ContrĂŽle de Gestion & Finance