Freelancer profile translated to English.
Back to original languageAbout Diego
I help fintechs, banks, credit companies, and financial areas improve operational efficiency, recovery, reporting, and control through automation, artificial intelligence, and process redesign.
I have over 25 years of experience in banking, fintech, credit, collections, and BPO, leading regional operations, commercial teams, recovery areas, and operational transformation processes.
My differentiator is combining real financial business knowledge with AI/LLMs tools to design practical, secure, and traceable workflows: information extraction, data analysis, report automation, quality control, contactability, portfolio segmentation, and operational optimization.
I work with a focus on concrete results: improving productivity, reducing manual tasks, optimizing processes, increasing recovery, and building more efficient operations through technology, data, and applied artificial intelligence.
Spanish
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- CONEXO BPOFounder & CEOBANKING AND INSURANCENovember 2020 - Today (5 years and 9 months)Buenos Aires, ArgentinaFounder & CEO of CONEXO, a company specialized in collections solutions, strategic consulting, and intelligent automation for banks, fintechs, and credit companies.Design and implementation of delinquency management models, omnichannel contactability, process automation, executive reporting, performance dashboards, operational workflows, WhatsApp, voicebots, and artificial intelligence applied to financial operations.I focus on efficiency, recovery, productivity, quality control, and improving customer experience.
- Zenziya FintechCOO / Head of Operations, Collections & CommercialBANKING AND INSURANCEOctober 2022 - September 2025 (2 years and 11 months)Buenos Aires, ArgentinaCOO / Head of Operations, Collections & Commercial at a credit fintech, leading the operations, collections, and commercial areas, with a focus on growth, operational efficiency, recovery, delinquency control, and performance improvement.Implementation of automation strategies, reporting, KPI tracking, leadership of multicultural teams, and process optimization.Key achievements:✔ Quadrupled recovery levels in 16 months.✔ Doubled sales in the commercial area while keeping default levels under control.✔ Balanced the delinquent portfolio, strengthening portfolio sustainability.✔ Consolidated a comprehensive management structure with clear metrics, traceability, and accountability.
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Education
- Business AdministrationUNSAM2012Formación en Administración de Empresas, con foco en gestión, finanzas, estrategia, procesos, economía, liderazgo, análisis de datos y toma de decisiones orientada a resultados.