Freelancer profile translated to English.

Description

I have extensive experience supporting various SaaS applications (Microsoft 365 and Google Workspace) and also provide consultancy. Furthermore, I have also led IT help desk departments and simultaneously provided support to thousands of end users. In recent years, I have also managed and supported various e-commerce shops, from setup to product and order management.

Languages

Dutch
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Helpdesk Heroes
IT Support and DevOps
DIGITAL AND IT
April 2023 - Today (3 years and 3 months)
United Kingdom, United Kingdom
Giving IT Support to mostly UK customers using different IT systems from M365, Azure and custom onprem systems. Also implementing automations using powershell and no code solutions.
Microsoft 365 Linux Wordpress Microsoft Exchange Unifi Network administration Microsoft Azure
Microsoft
Senior Microsoft 365 Admin Support Engineer
DIGITAL AND IT
January 2023 - June 2024 (1 year and 5 months)
The Netherlands, Netherlands
Giving Microsoft 365 support to customers in the Netherlands, Belgium and the UK in the SME and enterprise space.
Microsoft
Team Lead Microsoft 365 Admin Support
DIGITAL AND IT
February 2020 - January 2023 (2 years and 11 months)
The Netherlands, Netherlands
Leading the whole IT department responsible for giving support to Microsoft 365 tenants/organizations in the SME space.

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Environmental Science
Utrecht University
2005
Environmental Science
Bachelor's Degree, Computer/Information Technology Administration and Management, B ICT, Business ICT Management
Institute of Management and Information Technology
2016
Bachelor's Degree, Computer/Information Technology Administration and Management, B ICT, Business ICT Management

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Diego D

Cloud Support Engineer

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