Freelancer profile translated to English.
Back to original languageAbout Diego
✔️ More than 16 years of experience in the design, implementation, and support of complex IT systems.
✔️Expert knowledge of Internet protocols (HTTP, SMTP, DNS, IMAP) and administration of related services.
✔️ Strong knowledge of authentication methods (LDAP, SSO with SAML, Kerberos, etc.) and their troubleshooting.
✔️ Strong understanding of Linux, Bash, and CyberSecurity.
✔️+16 Years of experience in the web hosting and e-commerce industry.
I have worked with PHP, Java, Ruby, Apache, Nginx, Tomcat, Mysql, MSSql, Postgresql, Plesk, API, Middleware, AWS, Kibana (ELK), New Relic, Burp Suit, Nmap, Metasploit, Cpanel, Jive Software, DataDog, Splunk, Okta, and many other amazing tools.
I love working with technology! I am a Computer Engineer and Senior Systems Administrator passionate about solving problems who needs to be in a dynamic and changing environment. I am a technical person but very oriented to customer service and teamwork.
Professionally I like:
* Linux and Open Source tools
* Networks and IT hardware 💻
* Automate to reduce Toil
* CyberSecurity
Remote Systems Administrator 💻 Sr System Administrator 💻 Sr. SysAdmin 💻 Linux System Administrator - JNCIA-DevOps (Juniper)✔️ More than 16 years of experience in the design, implementation, and support of complex IT systems.
English
Native or bilingual
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- GitHubSenior Customer Reliability EngineerSOFTWARE PUBLISHINGMarch 2024 - Today (2 years and 3 months)Spain✔︎ Drive escalated tickets and issues to resolution, potentially engaging the Escalation team and/or other teams for assistance. ✔︎ Trains team members in squad specific specialty/functional knowledge areas
- GitHubCustomer Reliability Engineer IIIMay 2022 - March 2024 (1 year and 10 months)Spain✔︎ Understanding and maintaining documentation around the customer infrastructure, workflows, and configuration of GitHub Enterprise Server or GitHub Enterprise Cloud environment. ✔︎ Working proactively with customers on activities such as coordinating upgrades and ensuring their installation is running smoothly. ✔︎ Performing incident postmortems, ticket analysis, and system health checks for Premium Support customers as needed. ✔︎ Set-up and onboard new assigned customers into the program. Work with Sales to outline the GitHub Premium Support program and features to potential customers. ✔︎ Premium Customer Support
- GitHubCustomer Reliability EngineerJuly 2021 - May 2022 (10 months)Spain✔︎Providing reactive support as needed for incidences ✔︎Collaborating with other groups on customers' behalf (example: RCA's, working with Escalations, sharing feedback with the team for Engineering and Product teams etc.)
Recommendations
Be the first to recommend Diego
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Securing React Apps with Auth0 GitHub Advanced Security Juniper Networks Certified AssociateJunos (JNCIA-DevOps)Securing React Apps with Auth0 GitHub Advanced Security Juniper Networks Certified Associate
- Biometric authentication forBiometric authentication for