Didier Fache

Responsible for the development and management of Retail offerings within the Business Unit, I have supported clients in their omnichannel digital transformation, aligning Store IT solutions (POS with sales +CRM +payment+ customer journeys), ERP, OMS, WMS, CRM, BI) with their business challenges. Strategic consulting for business and IT management. Structuring functional solutions and project coordination. Leading pre-sales phases and presentations. Technological watch and Retail innovation (omnichannel, mobility, customer experience, AI). Transversal management of project teams and internal skill development. Objective: create sustainable value for brands by optimizing their operational performance and customer experience.

Creation and development of two companies specializing in the integration of Retail and ERP solutions, with a strong focus on store retail businesses. Certified Retail Y2 Project Manager (Cegid): management and execution of integration projects for premium and specialized brands: analysis workshops, configuration, interfacing, data migration, training, testing, and deployment. Business development for Openbravo POS and ERP solutions: creation of tailored offerings, commercial prospecting, sales, project management, and customer satisfaction monitoring. Client references: Arije, Anne Fontaine, St James, ICICLE, Aurélie Bidermann, Balibaris, Blanc des Vosges, Bazar du Bizarre, Marius Fabre, Weill, Parallèle… Client references brought: CART (Paris), Nike Factory, Millim, Maisadour. Taking over troubled Retail POS and ERP projects: Audit, corrective action plan, and team support in complex client contexts. Ensuring the success of IT projects by combining functional expertise, methodological rigor, and customer proximity.

Complete management of the company's comprehensive digital transformation project, including industrial processes (technical data to be created and structured), production management (MRP), pre-sales and sales, accounting, and decision support (management control). Definition of objectives and conduct of a BPR study to restructure business processes and industrial organization, from product design to planning. Drafting of the ERP solution's specifications and functional requirements. Design of the technical architecture in conjunction with the integrator and internal IT. Management of tenders (ERP, MES, CRM, BI) and collaborative selection of Sage X3. Budget monitoring and management of forecast costs for business teams. Coordination and execution of testing, acceptance, and deployment phases. Change management for 85 users, including training and support. Recruitment, training, and management of a team of 3 specialized consultants.